Guest relation executive

goSTOPS

Goa

On-site

INR 250,000 - 400,000

Full time

14 days+

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Benefits offered by this job

Complimentary accommodation

Meals provided

Performance-linked incentives

Job summary

goSTOPS, a leading backpacker hostel brand in India, is hiring for the position of Guest Relations Executive. The role involves ensuring exceptional guest experiences, managing front desk operations, and providing administrative support. Candidates should possess good communication skills and a background in hospitality, with flexibility to travel between properties. Attractive salary, performance incentives, and additional perks including accommodations are offered.

Qualifications

Minimum of 6 months relevant experience in hospitality.
Strong verbal and written communication skills.
Final-year student or graduate preferred.

Responsibilities

Manage front desk operations and guest services.
Handle communication and administrative support tasks.
Conduct inventory checks and support property management.

Skills

Customer Service

Communication

Flexibility

Education

Hotel Management degree

Job description

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Job Title: Guest Relations Executive / Senior Guest Relations Executive

Location: Alibag

We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in North India, fostering a welcoming and vibrant atmosphere for all visitors.

Roles and Responsibilities

● Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellent

customer service throughout their stay.

● Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate

completion of all necessary documentation.

● Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant

departments when necessary.

● Administrative Support: Maintain and organize files, records, and documents, updating them as

needed. Create and manage spreadsheets for reporting and operational needs.

● Property Management Support:

○ Conduct inventory checks and maintain records.

○ Assist in the procurement of monthly supplies.

○ Step in as the property in-charge during the absence of the property manager.

● Food and Beverage Assistance: Support the service of food and beverages to ensure guest

satisfaction.

● Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks.

● Cross-Location Travel: Be willing to travel to other properties in South and West India when

required.

Qualifications/Knowledge/Experience

● A minimum of 6 months of industrial training or relevant experience in hospitality.

● A pleasant personality and excellent verbal and written communication skills.

● Final-year student or graduate from a Hotel Management program is preferred.

● Flexibility and enthusiasm for traveling across our properties.

What We Offer

● Compensation: A competitive salary, plus PLI, Provident Fund, and ESIC.

● Performance Incentives: Performance-linked incentives of up to 35% of the gross salary.

● Additional Perks: Complimentary accommodation and meals provided by the company.

● The opportunity to work at multiple PAN India locations with a focus on West regions.

If you are passionate about hospitality, have a positive attitude, and love meeting new people, we

encourage you to apply for this exciting opportunity. Be part of our team and help us continue to provide unique and unforgettable experiences for our guests!

Seniority level