Guest Relation Executive

CK Birla Healthcare; Dadri; On-site; INR 180,000 - 240,000; Full time

Job summary

CK Birla Healthcare in India seeks a capable Patient Experience and Front Office Executive to ensure warm, empathetic patient interactions, smooth registration, scheduling, and check-in/out processes across fertility services.

You will coordinate appointments among doctors, embryologists, counsellors, and diagnostic teams, guide patients through consultation flow, and support billing with accurate documentation.

Qualifications

• Front desk management, patient registration, scheduling, and check-in/out.
• Coordinate with doctors, counsellors, and diagnostic teams.
• Ensure privacy and confidentiality of patient information.

Responsibilities

• Manage patient interaction and scheduling at front desk.
• Guide patients through consultation flow, diagnostics, and billing.
• Coordinate IVF procedure scheduling with OT/lab.
• Ensure accurate billing and documentation.

Skills

Patient interaction

Front desk operations

Scheduling

Communication skills

Education

Diploma in healthcare administration

Tools

Billing software

EMR/EHR

Job description

1. Patient Experience & Front Office Management-

• Ensure warm, empathetic, and professional patient interaction at all touchpoints.
• Manage patient registration, appointment scheduling, and check-in/check-out processes.
• Guide patients regarding consultation flow, diagnostics, billing, and procedures.
• Maintain minimal patient waiting time and smooth patient flow coordination.
• Ensure privacy and confidentiality of sensitive fertility-related information.

2. Appointment & Coordination Management -

• Coordinate appointments between doctors, embryologists, counsellors, and diagnostic teams.
• Follow up with patients for repeat visits, procedures, and treatment cycles.
• Manage IVF cycle calendars and ensure timely communication with patients.
• Coordinate with OT/lab for procedure scheduling (IUI, IVF, embryo transfer, etc.).

3. Patient Counselling Support & Communication -

• Provide basic information regarding treatment processes, documentation, and next steps.
• Support counsellors and doctors in managing patient queries.
• Ensure clear communication of instructions (fasting, medication, test schedules).
• Handle emotionally sensitive situations with empathy and professionalism.

4. Billing & Documentation Accuracy -

• Ensure accurate billing for consultations, procedures, packages, and investigations.
• Verify documentation completeness (consent forms, ID proofs, reports).
• Coordinate with finance for payment collections and receipts.
• Maintain daily revenue reconciliation at front desk.