GRE | Birla Fertility & Ivf

CK Birla Healthcare; Sector 10, Delhi, Jaipur; On-site; INR 300,000 - 500,000; Full time

Job summary

CK Birla Healthcare in Uttar Pradesh, Sector 10, invites a Front-Office and Billing Executive to ensure high patient satisfaction through customer-centric services. You will coordinate with doctors and patients to fix appointments, attend calls, handle billing, cash collection and patient counselling.

Minimum qualifications are Graduate or MBA with 3–5 years in billing and patient coordination in a hospital or fertility clinic.

Qualifications

• Graduate or PGDM/MBA is required.
• 3-5 years of experience in billing and patient coordination in a fertility clinic/hospital.

Responsibilities

• Create bills for patients, collect fees and close accounts daily.
• Ensure financial clearance of patients before discharge, cash handling and deposits.
• Ensure all financial transactions are settled and closed on the next day.
• Collect and document patient feedback monthly.
• Book appointments and follow-ups for OPD patients.
• Maintain patient satisfaction score per defined benchmark.
• Ensure 100% compliance to safety and security protocols.
• Prepare daily reports for supervisor.
• Review consent forms for accuracy per company policy.
• Manage patient queue and appointments.
• Be open to multitasking.
• Counsel patients and resolve queries.
• Coordinate with doctors and patients for department operations.

Skills

Billing

Patient coordination

Customer service

Communication

Multitasking

Education

Graduate / PGDM / MBA

Job description

Role Summary:

We are hiring a Front-Office and Billing Executive who will ensure high level of patient satisfaction through customer centric services. He/she will be responsible for coordinating with doctors and patients to fix appointments, attend to calls, carry out billing, cash collection and counselling of patients

Pre-requisites for consideration of candidature:

• Graduate /PGDM/MBA
• Minimum 3-5 years of experience, in billing and Patients coordination of patients in a fertility clinic/Hospital

Key Job Responsibilities:

1. Create bills for patients, collect fees and close accounts on daily basis

2. Ensures Financial Clearance of patient before discharge, Cash Handling & Deposits.

3. Ensure that all financial transactions have been properly settled and closed on the subsequent day.

4. Collect feedback from patients (using a standard form), analyze and document the same every month

5. Do appointment booking and follow ups for OPD patients

6. Ensure that Patient satisfaction score is maintained as per defined benchmark

7. Ensure 100% compliance to safety and security protocols

8. Prepare daily reports for supervisor

9. Review all consent forms for accuracy and as per company policy

10. Manage patient queue/ appointment (play GRE role)

11. Open to multitask

12. Counsel patients and resolve their queries

13. Manage the department operationally- coordination with doctors and patients

Office Timings:

9 AM - 6 PM (Thursday Off)

Salary:

Best as per marked standard

Thanks-

HR Team