Relationship Manager

Indira Ivf Hospital; Siliguri; On-site; INR 300,000 - 480,000; Full time

Job summary

INDIRA IVF Hospital in Siliguri is seeking a Relationship Manager to guide and counsel patients on IVF treatment plans with a focus on financial aspects. You will explain the full cost structure, obtain signed acknowledgements, and serve as the primary contact for patients throughout their IVF journey.

You will maintain patient engagement, schedule appointments, track visit status, and coordinate with doctors and internal teams to ensure smooth handholding from initial counselling to treatment

Qualifications

• Counsel patients on treatment plans with focus on financial aspects.
• Explain cost structure during IVF journey.
• Document financial counselling with signed acknowledgements.

Responsibilities

• Act as single point of contact for patients recommended for IVF treatment.
• Support patients through counselling to treatment initiation and completion.
• Follow up with patients to ensure continuity of care and engagement.
• Schedule appointments and provide reminders prior to visits.
• Maintain up-to-date records of consultations and treatment decisions.
• Record patient feedback and follow-up outcomes.

Skills

Communication

Counselling

Financial counselling

Patient relations

Job description

Designation - Relationship Manager

Location - Siliguri

1. Guide and counsel patients on treatment plans, with a primary focus on financial aspects as advised by the consulting doctor.
2. Clearly explain the cost structure involved throughout the IVF treatment journey.
3. Ensure proper documentation of financial counselling, including obtaining signed acknowledgements from patients.
4. Act as a single point of contact for patients recommended for IVF treatment.
5. Support patients across the entire lifecyclefrom initial counselling to treatment initiation and completion.
6. Build trust and maintain strong patient relationships through continuous engagement.
7. Ensure timely and consistent follow-ups with patients to encourage continuity of care.
8. Schedule appointments and provide reminders at least one day prior to patient visits.
9. Track and update patient visit status regularly.
10. Maintain accurate and up-to-date records of patient consultations, counselling sessions, and treatment decisions.
11. Record patient feedback and follow-up outcomes systematically.
12. Prepare periodic reports on patient engagement and follow-up status.
13. Work closely with doctors and internal teams to ensure effective patient handholding and engagement.