Counsellor

Indira Ivf Hospital; Indore District; On-site; INR 250,000 - 450,000; Full time

Job summary

Indira Ivf Hospital is seeking a patient care counselor to support couples through ART/IVF journeys, addressing fears and providing clear information about options and processes.

You will coordinate with treating consultants, document counselling interactions, and ensure patients understand pre- and post-procedure guidance while maintaining compassionate care across visits.

Responsibilities

• Counsel couples to ease fears and set realistic expectations for ART.
• Discuss patient's history with treating consultant to formulate a care plan.
• Counsel IVF and IUI patients at stimulation, OPU, ET, and beta HCG stages.
• Prepare patients for treatment by addressing stress, anxiety, and emotional trauma.
• Transcribe medication orders into the medical record.
• Clarify doubts about treatment, procedures, and results.
• Liaise between patients and doctors or administrative staff for queries.
• Act as patient care coordinator for the centre.
• Explain procedures and pre-procedure advisories to patients.
• Educate couples about the flow of visits.
• Explain medicines as per Sr. Consultant’s prescription.
• Resolve patient queries and brief them about fertility options.
• Ensure seamless centre operations with staff coordination.
• Maintain counselling data/reports.
• Ensure compliance with healthcare regulations and safety standards.
• Maintain patient focus and respond to enquiries using guidelines.
• Camp counselling.
• On-call or video counselling.

Job description

Role & responsibilities

• To Counsel Couples to ease fears and anxieties and not to have unreasonable expectations from the ART (or have realistic expectations) and help in decision making after discussing all options.
• Discussing patients history and findings with treating consultant for formulation of a care plan.
• Counselling all IVF and IUI advised patients - At the time of stimulation, before and after OPU, ET and during BETA HCG, (If negative or positive)
• Prepare the patient for treatment by identifying & counselling them for the stress, anxiety, fear, or any other emotional trauma they are going through
• Transcribing any medication or other orders given by the treating consultant into the medical record.
• Clarifying any doubts, the patient/ family may have about treatment/ procedure/ processes at the hospital/ investigation results.
• Enable the patients to overcome mindsets towards infertility issues and treatments
• Liaison between patients and treating doctor or administrative staff for any patient queries.
• To work as patient care coordinator for centre.
• Explaining all procedures to patient as well as all pre-procedure advices to be observed by the patients before procedure.
• Educating couple about flow of patient on various visit
• Explaining Medicine to Couple/Patient as per the prescription advised by the Sr. Consultant
• Resolve patients queries & brief them about various fertility solutions available.
• Liaise with patients and other staff to ensure seamless centre operations.
• To maintain the counselling data/reports
• Ensure compliance with healthcare regulations and safety standards, while maintaining the highest standards in patient care.
• Maintaining patient focus on all times and answering to patient enquiries by using the standard guidelines.
• Camp Counselling
• On call counselling/ Video counselling