Guest Relation Executive

Ckpc Properties; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

CKPC Properties is seeking a dynamic Guest Relationship Executive (GRE) to welcome visitors, coordinate site visits and ensure a seamless experience for prospective clients at our Kudlu Gate project site.

The ideal candidate will have excellent verbal and interpersonal skills, a professional appearance and a customer-centric approach to hospitality, with the ability to manage records, support the sales team and maintain a positive customer journey across weekend site visits.

Qualifications

• Graduate in any discipline with good communication skills.
• 1-3 years experience in Guest Relations / Front Office / Hospitality / Real Estate preferred.
• Excellent verbal communication and interpersonal skills.
• Professional grooming and a customer-centric attitude.
• Good coordination and time management; ability to build relationships.

Responsibilities

• Welcome and greet prospective customers visiting the project site.
• Manage customer interactions and provide a professional hospitality experience.
• Coordinate and facilitate scheduled site visits for prospective buyers.
• Explain basic project information, amenities and facilities to visitors.
• Coordinate with the Sales Team for customer follow-ups and visit updates.
• Maintain visitor records, site visit registers and customer databases.
• Handle customer queries professionally and ensure timely resolution or escalation.
• Support the sales team in customer engagement activities and project events.
• Ensure the reception and customer interaction areas remain presentable.
• Maintain a positive and welcoming experience throughout the customer journey.

Skills

Verbal communication

Interpersonal skills

Customer-centric attitude

Coordination

Time management

Relationship-building

MS Office

Education

Graduate in any discipline

Tools

MS Office

Job description

Guest Relationship Executive (GRE)

Company: CKPC Properties
Location: Kudlu Gate, Bangalore
Department: Sales / Customer Relationship Management
Experience: 1-3 Years (Real Estate / Hospitality / Customer Service preferred)
Employment Type: Full-Time

Job Summary

CKPC Properties is looking for a dynamic, well-presented and customer-focused Guest Relationship Executive (GRE) to manage customer interactions, coordinate site visits and ensure a seamless experience for prospective clients visiting our project site.

The ideal candidate should possess excellent communication and interpersonal skills, a professional approach and the ability to build strong relationships with prospective customers.

Key Responsibilities

• Welcome and greet prospective customers visiting the project site.
• Manage customer interactions and provide a professional hospitality experience.
• Coordinate and facilitate scheduled site visits for prospective buyers.
• Explain basic project information, amenities and facilities to visitors.
• Coordinate with the Sales Team for customer follow-ups and visit updates.
• Maintain visitor records, site visit registers and customer databases.
• Handle customer queries professionally and ensure timely resolution or escalation.
• Support the sales team in customer engagement activities and project events.
• Ensure the reception and customer interaction areas remain presentable.
• Maintain a positive and welcoming experience throughout the customer journey.

Required Skills & Qualifications

• Graduate in any discipline.
• 13 years of experience in Guest Relations, Front Office, Hospitality, Customer Service or Real Estate.
• Excellent verbal communication and interpersonal skills.
• Professional grooming and a customer-centric attitude.
• Good coordination, time management and relationship-building skills.
• Basic knowledge of MS Office and customer data management.

Working Schedule – Important

• The role requires working on Saturdays and Sundays, as customer site visits and property walkthroughs are primarily scheduled over weekends.
• Weekly off will be provided on weekdays, as per the organisation's roster.
• Flexibility to support customer visits and business requirements is essential.

Preferred Candidate Profile

• Candidates from real estate, hospitality, luxury retail or premium customer service backgrounds will be preferred.
• Candidates who are comfortable interacting with HNI customers and prospective property buyers will have an added advantage.

Work Location: Kudlu Gate, Bangalore