Guest Relation Associate

Centre Point Hospitality; Nagpur District; On-site; INR 180,000 - 320,000; Full time

Job summary

Centre Point Hospitality in Nagpur invites a Guest Relation Associate to welcome guests, manage check-in and check-out, and ensure a seamless stay at our 5-star property. You will respond to inquiries, coordinate reservations, assist with restaurant and event bookings, and collaborate with front office, housekeeping, and F&B teams to uphold our service standards.

You will maintain a professional appearance and provide courteous support, contributing to personalized guest care and a memorable

Qualifications

• Experience in guest services and hospitality settings.
• Knowledge of reservation processes and event bookings.
• Ability to multitask and stay calm under pressure.

Responsibilities

• Welcome guests and assist with check-in and check-out procedures.
• Respond to guest inquiries and coordinate reservations.
• Assist with restaurant and event bookings and liaise with other departments to resolve issues.
• Maintain professional appearance and uphold service standards.

Skills

Guest interaction

Customer service

Reservations processes

Communication skills

Front office / guest relations

Multitasking & time management

Basic computer literacy

PMS software familiarity

Flexibility to work shifts

Education

Diploma or degree in Hospitality Management

Tools

PMS software

Job description

Company Description

Hotel Centre Point, established in November 1988, is a distinguished 5-star property located in Nagpur, Maharashtra. The hotel offers 136 luxurious rooms, 14 banquet halls, and multiple dining options, including a fine-dining restaurant, a 24-hour coffee shop, and a bespoke buffet area. Renowned for exemplary service, it also provides round-the-clock room service, catering to a wide range of guest needs. The group is expanding with upcoming ventures in Navi Mumbai, Amravati and Goa, ensuring further opportunities for growth and innovation in hospitality.

Role Description

The Guest Relation Associate is a full-time, on-site role based at Hotel Centre Point in Nagpur. This position is responsible for welcoming guests, managing check-in and check-out procedures, and ensuring a smooth and pleasant experience throughout their stay. Daily tasks include responding to guest inquiries, coordinating reservations, handling special requests, and assisting with restaurant and event bookings. The role involves close collaboration with front office, housekeeping, and food and beverage teams to resolve issues promptly and maintain high service standards. The Guest Relation Associate is expected to maintain a professional appearance, provide courteous support, and uphold Centre Point Hospitality’s commitment to personalized guest care.

Qualifications

• Strong guest interaction skills, including Guest Services and Guest Service capabilities.
• Proven Customer Service experience, with a focus on hospitality or service-oriented environments.
• Knowledge of Reservations processes, including room and event bookings and basic system usage.
• Effective Communication skills, both verbal and written, with a polite and professional demeanor.
• Prior experience in hotel front office or guest relations is preferred.
• Ability to handle multiple tasks, manage time efficiently, and stay calm under pressure.
• Basic computer literacy and familiarity with hotel management or PMS software is an advantage.
• Diploma or degree in Hospitality Management or a related field is desirable.
• Flexibility to work shifts, weekends, and holidays as required by hotel operations.