Front Office Guest Relations

RARE Hospitality & Service Pvt Ltd; Udaipur District; On-site; INR 279,000 - 390,600; Full time

Job summary

A leading Comprehensive Facility Management company is seeking a Front Desk – Guest Relations professional to provide exceptional customer service to guests. Responsibilities include managing check-in/check-out procedures, handling inquiries and complaints, and maintaining accurate guest records. Ideal candidates should have a high school diploma, experience in customer service, and proficiency in MS Office. This is a full-time entry-level position based in Udaipur, India, offering a dynamic work environment in the hospitality sector.

Qualifications

• Proven experience in front desk, guest relations, or customer service.
• Strong problem-solving and conflict-resolution abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet guests courteously and professionally upon arrival and departure.
• Manage check-in and check-out procedures efficiently.
• Provide accurate information about services, facilities, and local attractions.
• Handle guest requests, complaints, and special needs promptly.

Skills

Customer service

Communication

Problem-solving

Interpersonal skills

Education

High school diploma or equivalent

Tools

MS Office

Front desk management systems

Job description

RARE Hospitality & Services Pvt Ltd is a leading Comprehensive Facility Management company with over three decades of expertise. As part of the SIS Group Enterprise, a billion-dollar Indian multinational firm, we provide end-to-end solutions with a strong Pan-India presence. Our services specialize in sectors like Healthcare, Hospitality, BFSI, Education, Corporates, and Manufacturing. We are recognized as pioneers in facility management for the healthcare industry, offering tailored services such as Environmental Cleaning, Porter Services, and Engineering Solutions to meet diverse client needs.

Role Description

The Front Desk – Guest Relations role is responsible for delivering a warm, professional, and personalized experience to all guests. This position serves as the first and last point of contact, ensuring smooth check-in/check-out processes, handling guest inquiries, and resolving concerns to maintain high guest satisfaction.

Key Responsibilities

• Guest Services
• Greet guests courteously and professionally upon arrival and departure
• Manage check-in and check-out procedures efficiently
• Provide accurate information about services, facilities, and local attractions
• Handle guest requests, complaints, and special needs promptly and empathetically
• Front Desk Operations
• Answer phone calls, emails, and messages in a professional manner
• Maintain guest records and update system information accurately
• Handle reservations, cancellations, and room assignments (if applicable)
• Coordinate with housekeeping, maintenance, and other departments
• Guest Relations
• Build positive relationships with guests to ensure repeat visits
• Anticipate guest needs and exceed service expectations
• Manage VIP guests and special arrangements when required
• Administrative Duties
• Process payments, billing, and cash handling accurately
• Prepare daily reports and maintain front desk documentation
• Ensure compliance with company policies and service standards

Qualifications & Skills

• High school diploma or equivalent (hospitality qualification preferred)
• Proven 电子游戏? No. Actually, "Proven experience in front desk, guest relations, or customer service"
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict-resolution abilities
• Proficiency in MS Office bucket and front desk management systems
• Professional appearance and positive attitude

Seniority Level

• Entry level

Employment Type

• Full-time

Industries

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