Guest Services Associate

Sayaji Hotels Ltd; Satara; On-site; INR 167,000 - 279,000; Full time

Job summary

Sayaji Hotels Ltd in Mahabaleshwar invites applications for a Guest Services Associate. This full-time, on-site role involves welcoming guests, managing check-in/check-out, and ensuring a courteous experience throughout their stay.

You will handle front desk inquiries, reservations, guest requests, and coordinate with housekeeping, F&B and other departments to uphold service standards, while maintaining records and supporting hotel promotions.

Qualifications

• Strong guest services and guest satisfaction required.
• Customer service skills including handling queries and feedback.
• Experience with reservations management: booking, modifications, cancellations.
• Excellent verbal and written communication in a professional tone.
• Ability to work in shifts, including weekends/holidays in a fast-paced hotel.
• Basic computer literacy; familiarity with hotel PMS is an asset.
• Front office/guest relations experience preferred but not mandatory.
• Hospitality education beneficial.

Responsibilities

• Welcome guests and manage check-in/check-out.
• Handle front desk inquiries and reservations.
• Address guest requests or concerns and coordinate with departments.
• Maintain records, process payments, support promotions/events.

Skills

Guest services

Customer service

Reservations management

Communication skills

Shifts including weekends

PMS familiarity

Front office experience

Hospitality education beneficial

Education

Diploma/degree in hospitality management or related field

Job description

Company Description

Sayaji Hotels Ltd is a leading Indian hospitality group known for its hallmark “Yours Truly” service, combining warmth, trust, and timeless elegance. With 39 hotels across 29 cities and over 2,537 keys, the brand focuses on creating memorable, comfort-driven stays. Its diverse portfolio includes luxury flagship Sayaji Hotels, smart premium Effotel, value-focused Enrise, the upscale Sayaji Resorts & Spa Udaipur, and the experiential Forest Chapter retreats. Built on a legacy of innovation and care, Sayaji has hosted over 350,000 stays, earning a reputation as one of India’s most loved homegrown hospitality brands. Team members are encouraged to deliver human-centered hospitality where genuine care defines every guest interaction.

Role Description

The Guest Services Associate is a full-time, on-site role based at Sayaji Hotels in Mahabaleshwar. The role involves welcoming guests, managing check-in and check-out processes, and ensuring a smooth, courteous experience throughout their stay. Daily responsibilities include handling inquiries at the front desk, managing reservations, addressing guest requests or concerns, and coordinating with housekeeping, food and beverage, and other departments to meet service standards. The Guest Services Associate will maintain accurate records, process payments, and support hotel promotions or special events to enhance guest engagement. The role requires a professional, approachable demeanor and a commitment to delivering consistent, high-quality hospitality.

Qualifications

• Strong Guest Services and Guest Service skills with a focus on hospitality and guest satisfaction.
• Customer Service capabilities, including handling queries, resolving issues, and managing guest feedback.
• Experience with Reservations management, including booking, modifications, and cancellations.
• Effective Communication skills, both verbal and written, with a polite and professional tone.
• Ability to work in shifts, including weekends and holidays, in a fast-paced hotel environment.
• Basic computer literacy; familiarity with hotel property management systems is an advantage.
• Prior experience in front office, guest relations, or hotel operations is preferred but not mandatory.
• Diploma or degree in hospitality management or a related field is beneficial.