Guest house manager ( Gurgaon)

Naukripay group; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

Naukripay group is seeking a Guest House Manager in Gurugram to oversee daily guesthouse operations and staff, ensuring a high standard of service and smooth property management. You will manage guest services, front desk activities, housekeeping coordination, and vendor relationships to meet regulatory and quality standards.

The role emphasizes leadership, customer-focused communication, and efficient budgeting and scheduling to maintain a well-run guesthouse that delivers a memorable guest

Qualifications

• Excellent customer service and communication skills.
• Strong leadership and interpersonal skills.
• Problem-solving and decision-making abilities.
• Organizational and time-management skills.
• Knowledge of hospitality best practices and relevant regulations.
• Experience in a supervisory or managerial role within the hospitality industry is often preferred.

Responsibilities

• Guest Services: Greeting and registering guests, handling check-in and check-out procedures.
• Staff Management: Supervising and coordinating the work of housekeeping, front desk, and other staff.
• Property Management: Ensuring the guesthouse is clean, well-maintained, and presentable.
• Financial Management: Managing budgets and financial records; handling cash and payments.
• Compliance: Ensuring compliance with health and safety regulations; adhering to licensing laws.
• Other Duties: Promoting and marketing the guesthouse; managing reservations and bookings; coordinating with suppliers and contractors.

Skills

Guest Services

Staff Management

Property Management

Financial Management

Compliance

Other Duties

Job description

Mail:- [e-mail]

Guest House Manager oversees the daily operations of a guesthouse, ensuring a positive guest experience while maintaining the property and managing staff. Responsibilities include guest services, staff supervision, financial management, and ensuring compliance with regulations. They act as a point of contact for guests and staff, address concerns, and strive to maintain high standards of service and cleanliness.

Key Responsibilities

• Guest Services:
  • Greeting and registering guests, handling check-in and check-out procedures.
  • Providing information about the guesthouse, local attractions, and amenities.
  • Addressing guest inquiries, requests, and complaints promptly and professionally.
  • Ensuring guest satisfaction and resolving any issues that may arise.
• Staff Management:
  • Supervising and coordinating the work of housekeeping, front desk, and other staff.
  • Training and onboarding new staff members.
  • Scheduling staff and ensuring adequate coverage.
  • Maintaining staff morale and ensuring adherence to guesthouse standards.
• Property Management:
  • Ensuring the guesthouse is clean, well-maintained, and presentable.
  • Overseeing maintenance and repairs as needed.
  • Managing inventory of supplies and ensuring adequate stock levels.
• Financial Management:
  • Managing budgets and financial records.
  • Handling cash, credit card transactions, and payments.
  • Monitoring expenses and ensuring cost-effectiveness.
• Compliance:
  • Ensuring compliance with health and safety regulations.
  • Adhering to licensing laws and other relevant regulations.
• Other Duties:
  • Promoting and marketing the guesthouse.
  • Managing reservations and bookings.
  • Coordinating with suppliers and contractors.
  • Preparing and serving meals (if applicable).

Skills and Qualifications

• Excellent customer service and communication skills.
• Strong leadership and interpersonal skills.
• Problem-solving and decision-making abilities.
• Organizational and time-management skills.
• Knowledge of hospitality best practices and relevant regulations.
• Experience in a supervisory or managerial role within the hospitality industry is often preferred.