Guest Relations Manager

Housr; Haryana; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Housr in Gurgaon is seeking a polished Resident Manager with luxury-hospitality experience to lead guest relations, service excellence, and premium living experiences while driving business performance. The role targets professionals who thrive in five-star hotel environments and guest-centric operations.

You will oversee property standards, coordinate with internal teams, and handle resident inquiries and escalations with professionalism.

Qualifications

• Bachelor's degree in Hotel Management or Hospitality Management (IHM graduates preferred).
• Minimum 2+ years in a five-star hotel environment.
• Experience in guest relations, front office, or luxury hospitality service.

Responsibilities

• Deliver an elevated resident experience aligned with luxury hospitality standards.
• Handle resident queries, concerns, and escalations with professionalism.
• Oversee property standards, cleanliness, upkeep, and presentation.
• Support occupancy growth through retention and relationship management.
• Monitor costs and support profitability at the property level.
• Collaborate with internal teams to ensure seamless service delivery.
• Ensure compliance with company policies, safety guidelines, and regulatory requirements.

Skills

Guest relations

Front office

Luxury hospitality

Communication

Interpersonal skills

Customer-centric mindset

Multitasking

Ownership & accountability

Education

Hotel Management

Job description

Resident Manager (RM) - Gurgaon

We are looking for a polished and hospitality-driven Resident Manager for Gurgaon who brings strong exposure to luxury (five-star) hotel environments. This role is ideal for professionals who excel in guest relations, service excellence, and premium living experiences while also driving business performance.

Key Responsibilities

Resident Experience & Service Excellence

• Deliver a seamless and elevated resident experience aligned with luxury hospitality standards.


• Handle resident queries, concerns, and escalations with professionalism and efficiency.

Property Oversight

• Ensure the property consistently meets high standards of cleanliness, upkeep, and presentation.


• Coordinate with relevant teams to maintain service quality and resident satisfaction.

Revenue & Occupancy Focus

• Support occupancy growth through retention, relationship management, and upselling initiatives.


• Contribute to revenue targets through resident engagement and service excellence.

Financial Accountability

• Monitor cost efficiency and support profitability goals at the property level.

Team Collaboration

• Work closely with internal teams and stakeholders to ensure seamless service delivery.

Compliance & Standards

• Ensure adherence to company policies, safety guidelines, and regulatory requirements.

Problem Solving & Continuous Improvement

• Resolve escalations with a customer-first approach.


• Identify opportunities to enhance service delivery and resident experience.

Mandatory Eligibility Criteria

Educational Qualification:

• Bachelor's degree in Hotel Management / Hospitality Management (IHM graduates preferred)

Experience:

• Minimum 2+ years of experience in a five-star hotel


• Exposure to guest relations, front office, or luxury hospitality service roles

Preferred Skill Set

• Excellent communication and interpersonal skills


• Strong customer-centric mindset


• Professional personality with confidence and ownership


• Ability to multitask and manage high-expectation residents