Guest Relations Manager

Housr; Gurugram District; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Housr in Gurgaon is seeking a polished Resident Manager with a strong background in luxury hospitality. The role focuses on delivering an elevated resident experience, managing guest relations, and driving occupancy through premium service.

The ideal candidate has a hotel management degree and at least 2+ years in a five-star setting, with excellent communication and ownership. This position emphasizes collaboration with internal teams to uphold luxury standards.

Qualifications

• Bachelor's degree in Hotel Management / Hospitality Management (IHM graduates preferred).
• Minimum 2+ years of experience in a five-star hotel.
• Exposure to guest relations, front office, or luxury hospitality service roles.
• Excellent communication and interpersonal skills.
• Customer-centric mindset with professional ownership.
• Ability to multitask and manage high-expectation residents.

Responsibilities

• Deliver a seamless and elevated resident experience aligned with luxury hospitality standards.
• Handle resident queries, concerns, and escalations with professionalism.
• Ensure the property consistently meets high standards of cleanliness, upkeep, and presentation.
• Coordinate with relevant teams to maintain service quality and resident satisfaction.
• Support occupancy growth through retention, relationship management, and upselling initiatives.
• Contribute to revenue targets by maintaining guest relations and service excellence.
• Work closely with internal teams and stakeholders to ensure seamless service delivery and compliance.

Skills

Guest relations

Front office

Luxury hospitality

Communication

Interpersonal skills

Ownership

Multitasking

Education

Bachelor's degree in Hotel Management

Job description

Resident Manager (RM) - Gurgaon

We are looking for a polished and hospitality-driven Resident Manager for Gurgaon who brings strong exposure to luxury (five-star) hotel environments. This role is ideal for professionals who excel in guest relations, service excellence, and premium living experiences while also driving business performance.

Key Responsibilities

Resident Experience & Service Excellence

• Deliver a seamless and elevated resident experience aligned with luxury hospitality standards.


• Handle resident queries, concerns, and escalations with professionalism and efficiency.

Property Oversight

• Ensure the property consistently meets high standards of cleanliness, upkeep, and presentation.


• Coordinate with relevant teams to maintain service quality and resident satisfaction.

Revenue & Occupancy Focus

• Support occupancy growth through retention, relationship management, and upselling initiatives.


• Contribute to revenue targets through resident engagement and service excellence.

Financial Accountability

• Monitor cost efficiency and support profitability goals at the property level.

Team Collaboration

• Work closely with internal teams and stakeholders to ensure seamless service delivery.

Compliance & Standards

• Ensure adherence to company policies, safety guidelines, and regulatory requirements.

Problem Solving & Continuous Improvement

• Resolve escalations with a customer-first approach.


• Identify opportunities to enhance service delivery and resident experience.

Mandatory Eligibility Criteria

Educational Qualification:

• Bachelor's degree in Hotel Management / Hospitality Management (IHM graduates preferred)

Experience:

• Minimum 2+ years of experience in a five-star hotel


• Exposure to guest relations, front office, or luxury hospitality service roles

Preferred Skill Set

• Excellent communication and interpersonal skills


• Strong customer-centric mindset


• Professional personality with confidence and ownership


• Ability to multitask and manage high-expectation residents