Guest Experience Manager

The Indian Hotels Company Limited (IHCL); North Goa; On-site; INR 300,000 - 420,000; Full time

Job summary

The Indian Hotels Company Limited (IHCL) in Goa seeks a hospitality professional to ensure exceptional guest satisfaction throughout the guest journey, from check-in to departure.

You will handle guest feedback, coordinate with all departments to deliver seamless guest experiences, monitor reviews and satisfaction scores, and drive personalized recognition and loyalty initiatives for VIPs, repeat guests and long-stay visitors.

Responsibilities

• Ensure exceptional guest satisfaction throughout the guest journey.
• Handle guest feedback, concerns, and service recovery promptly.
• Build strong relationships with VIP, repeat, and long-stay guests.
• Coordinate with all departments to deliver seamless guest experiences.
• Monitor guest reviews, satisfaction scores, and quality standards.
• Drive personalized guest recognition and loyalty initiatives.

Job description

Job Description

• Ensure exceptional guest satisfaction throughout the guest journey.
• Handle guest feedback, concerns, and service recovery promptly.
• Build strong relationships with VIP, repeat, and long-stay guests.
• Coordinate with all departments to deliver seamless guest experiences.
• Monitor guest reviews, satisfaction scores, and quality standards.
• Drive personalized guest recognition and loyalty initiatives.