GSA - Front Office

Accor; Hyderabad; On-site; INR 260,000 - 380,000; Full time

Job summary

Accor is hiring for a Front Desk / Guest Services role in Hyderabad. You will assist guests with check-in/out, manage cashiering, and coordinate with multiple departments to fulfill requests.

Loyalty program benefits and VIP services are key parts of the role, with a focus on presenting a professional image and exceptional service. The ideal candidate has hotel management training and prior guest-service experience, with strong communication and presentation skills.

Qualifications

• Experience in front desk operations or hotel cashiering is preferred.
• Good communication and guest-service orientation required.
• Familiarity with loyalty programs and VIP guest handling is a plus.

Responsibilities

• Assist guests with check in and checkout, as well as other cashiering duties.
• Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary.
• Welcome guests on arrival, register and issue room keys according to standards.
• Ensure members receive benefits and VIP guests receive recognition and service; prepare welcome cards and amenities.
• Liaise with other departments to meet guest requests and needs.
• Update and maintain repeat guest history system.
• Promote Inter-Hotel sales and in-house facilities to maximize revenue.
• Report for duty on time wearing clean and complete uniform.
• Maintain high standard of personal appearance and hygiene.

Skills

Cashiering

Guest services

VIP handling

Interdepartmental coordination

Sales promotion

Education

Degree or Diploma in Hotel Management

Job description

Company Description

"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Assist guests with check in and checkout, as well as other cashiering duties
• Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
• Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
• Liaise closely with other relevant departments to ensure that guests requests and needs are met
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times

Qualifications

Degree or Diploma in Hotel Management or Hospitality.

Additional Information

1-2 Years of Experience