Front Office Executive

ibis, ibis Styles, ibis budget; Jaipur; On-site; INR 250,000 - 420,000; Full time

Job summary

Accor India Jaipur is seeking a professional Front Office Executive to ensure exceptional guest experiences and smooth front desk operations. You will manage check-ins/check-outs, handle inquiries and complaints, oversee reservations and billing, and coordinate with other departments to meet guest needs while promoting loyalty programs and upselling opportunities.

The role requires a Diploma or Degree in Hotel Management and at least one year of relevant experience, with strong English

Qualifications

• Diploma or Degree in Hotel Management or equivalent qualification.
• Minimum 1 year of relevant experience in front office or similar role.
• Excellent reading, writing and verbal proficiency in English.
• Ability to speak other languages and basic understanding of local languages is advantageous.
• Good working knowledge of MS Excel, Word and PowerPoint.

Responsibilities

• Manage guest check-ins and check-outs, ensuring a seamless and welcoming experience.
• Handle guest inquiries, complaints, and special requests promptly and professionally.
• Oversee room assignments, reservations, and billing processes.
• Coordinate with other departments to meet guest needs and resolve issues.
• Implement and maintain guest loyalty programs.
• Monitor and maintain front office equipment and systems.
• Prepare and analyze daily reports on occupancy, revenue, and guest feedback.
• Promote upselling opportunities to maximize revenue.
• Maintain a clean and organized front desk area at all times.

Skills

English proficiency

Multilingual ability

Education

Diploma or Degree in Hotel Management

Tools

MS Excel

MS Word

PowerPoint

Job description

Company Description

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We are seeking a professional and customer-focused Front Office Executive to join our team. As the face of our organization, you will play a crucial role in ensuring exceptional guest experiences and maintaining smooth front desk operations.

• Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests.
• Create a positive and motivating work environment that promotes teamwork and efficiency
• Manage guest check-ins and check-outs, ensuring a seamless and welcoming experience.
• Handle guest inquiries, complaints, and special requests promptly and professionally.
• Oversee room assignments, reservations, and billing processes.
• Coordinate with other departments to meet guest needs and resolve issues.
• Implement and maintain guest loyalty programs.
• Monitor and maintain front office equipment and systems.
• Prepare and analyze daily reports on occupancy, revenue, and guest feedback.
• Promote upselling opportunities to maximize revenue.
• Maintain a clean and organized front desk area at all times.

Qualifications

• Diploma or Degree in Hotel Management, or equivalent qualifications.
• Minimum 1 year of relevant experience in a similar capacity.
• Excellent reading, writing and verbal proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Good working knowledge of MS Excel, Word, & PowerPoint.

Additional Information

• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times