GSA- Front Office

ibis, ibis Styles, ibis budget; North Goa; On-site; INR 250,000 - 450,000; Full time

Benefits offered by this job

Discounted Accor rates

Academy learning programs

Career growth opportunities

Planet 21 CSR initiatives

Job summary

ibis is seeking a GSA-Front Office to welcome guests from arrival to departure and ensure a memorable stay. You will greet, check-in, respond to requests and settle accounts while delivering exceptional service.

You will promote hotel facilities, look for upselling opportunities, and maintain high standards at the Reception desk. The role involves day-to-day Front Office operations and coordinating with Management as needed.

Qualifications

• Diploma or degree in Hotel Management.
• 1–2 years of experience in front office or guest services.
• Strong customer service and communication skills.
• Knowledge of Opera PMS is a plus.

Responsibilities

• Greet guests, check-in/check-out and settle accounts with exceptional service.
• Respond to guest requests and provide personalized experiences.
• Promote hotel facilities and up-sell to enhance guest stays.
• Maintain high standards at the Reception desk and assist management as needed.
• Oversee day-to-day Front Office operations and raise issues to Management.

Skills

Multi-tasking

Problem solving

Service orientation

Interpersonal skills

Teamwork

Education

Diploma or degree in Hotel Management

Tools

Opera PMS

Job description

Overview

First impressions are everything. As a GSA-Front Office, you will take care of the guests from arrival to departure, ensuring they have a memorable experience.

Responsibilities

• Greet, check-in, respond to requests and settle accounts while providing exceptional service.
• Take initiative to add a personalized experience.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.
• Maintain high standards of customer service at the Reception desk so that customers’ expectations are consistently exceeded.
• Manage day-to-day operations of the Front Office Department and promptly bring any matters that may affect the hotel’s interests to the attention of Management.

Qualifications

• Relevant diploma or degree in Hotel Management.
• Minimum 1-2 years of experience.
• Excellent multi-tasking, problem solving, service orientation and interpersonal team skills.
• Flexibility, initiative, sincerity and teamwork.
• Knowledge of Opera would be an advantage.

What Is In It For You

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world.
• Opportunity to contribute to Corporate Social Responsibility activities, like Planet 21.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.