GSA - Front Office

Accor; New Delhi; On-site; INR 350,000 - 550,000; Full time

Job summary

Accor is seeking a Front Office professional in Delhi to oversee daily front desk operations, guest services and staff supervision. You will ensure service quality, manage room billing and coordinate with other departments to maintain smooth hotel operations.

The role requires strong English proficiency and hospitality education, with experience in front office processes and revenue controls. Join a global hospitality leader and contribute to a seamless guest experience in a dynamic environment.

Qualifications

• Excellent reading, writing and oral proficiency in English language.

Responsibilities

• Conduct daily briefings and ensure information is well received by team members.
• Manage and supervise staff to deliver high-quality service and meet department standards.
• Review and improve workflow and standards at the Front Desk.
• Analyze rate variance reports to control rooms revenue, approve discounts and rebates.
• Coordinate with the Front Office Manager on guest services and hotel operations.
• Document guest-related issues in the logbook and supervise shift handovers.
• Coordinate with other departments on administrative and operations matters.
• Assist with guest needs and handle complaints tactfully and efficiently.
• Assist Guest Relations with greeting, rooming and departure of guests.
• Inspect front of house and back of house for cleanliness and orderliness.
• Ensure front line staff apply marketing techniques to maximize sales.
• Monitor billing instructions and guest credits for discrepancies.
• Coordinate full-house situations and manage overbooking and relocations.
• Ensure On-Call Valet Desks and driveways are staffed and run smoothly.
• Ensure Safety, Security and Loss Control policies are followed at lobby and driveway and handle emergencies.
• Conduct Night Audit Process.

Job description

Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Primary Responsibilities
Front Office Operation

• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
• Review, analyze and suggest improvement of work flow and standards at the Front Desk
• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
• Communicate with Front Office Manager on all matters regarding guest services & hotel operations
• Ensure documentation of all guest related issues using the logbook
• Sign media and supervise shift handover procedures
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
• Assist Guest Relations in greeting, rooming, and sending off guests
• Inspect front of house and back of house regularly for cleanliness and orderliness
• Ensure that front line staff complies with marketing techniques and maximizes sales
• Check billing instructions, monitor guest credit and act upon any discrepancies
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
• Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
• Conduct Night Audit Process for hotel
  

Qualifications

• Diploma/Degree in Tourism / Hospitality Management
  

Additional Information

• minimum of 2 years of experience in a similar
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint