Assistant Front Office Manager

Novotel Hotels; North Goa; On-site; INR 334,800 - 558,000; Full time

Job summary

A hospitality company is seeking an Asst. Front Office Manager in Goa. The role involves creating exceptional guest experiences, managing Rooms departments, and ensuring smooth operations. Candidates should have a degree in Hospitality Management and at least 2 years of relevant experience. Proficiency in English and knowledge of MS Office tools are required.

Qualifications

• Minimum 2 years of relevant experience in a similar capacity.
• Ability to handle guest concerns and react quickly.
• Experience in optimizing occupancy rate and average room rate.

Responsibilities

• Demonstrate the essence of creating an exceptional guest journey.
• Lead and manage all aspects of the Rooms departments.
• Maximize rooms revenue through yield management.

Skills

Excellent reading, writing and oral proficiency in English language

Ability to speak other languages

Good working knowledge of MS Excel

Good working knowledge of MS Word

Good working knowledge of MS PowerPoint

Education

Degree/Diploma in Tourism & Hospitality Management

Job description

Overview

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Responsibilities

• As an Asst. Front Office Manager, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.
• Ensure that guests' have a smooth running stay at the hotel
• Responsible to guide the Front Desk departments in achieving our strategic directions through continual focus and reference to these strategies and our vision.
• Ensure the accounts are correct and admin processes run smoothly.
• Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with friendly and engaging service.
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Communicate directly with Sales, Accounting, Housekeeping and Reservation and provides them with all relevant/ needed information.
• Optimises the occupancy rate and average room rate.
• Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practice.

Qualifications

• Degree/Diploma in Tourism & Hospitality Management
• Minimum 2 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality