GSA - Housekeeping

Novotel Hotels; Hyderabad; On-site; INR 180,000 - 300,000; Full time

Job summary

Accor is seeking a housekeeping professional to maintain clean, hygienic, and hazard-free areas across the hotel, ensuring the highest standard of guest satisfaction and operational profitability.

You will manage room, public areas, and executive office cleanliness while staying alert, courteous, and ready to assist guests and colleagues. Immediate attention to safety, security, and quality is essential.

Responsibilities

• Provide clean, hygienic, comfortable and hazard free areas in the hotel to achieve guest satisfaction and profitability, maintaining impeccable housekeeping standards.
• Responsible for usage of all departmental master keys and other keys to ensure safety and security for guests and hotel property.
• Ensure cleanliness standards in assigned guest rooms are achieved and maintained to provide the highest level of guest satisfaction in cleanliness and service.
• Remain alert, courteous and helpful to guests and co-workers at all times.
• Clean the room, public areas, Executive Office, and other duties as assigned.
• Report any matters affecting hotel interests to Management.
• Establish and maintain coordination with all hotel departments to ensure cooperation, productivity, morale and guest service.
• Interact with guests and hotel personnel in an efficient and friendly manner.
• Provide effective support to the team to enable them to deliver efficient services.
• Respond to customer queries by resolving issues promptly to ensure satisfaction.
• Provide high level of service standards and personalized amenities and services to ensure customer satisfaction.

Job description

Company Description

\"Why work for Accor?\" We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"

Job Description

Prime Function

• To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale.
• Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property
• Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
• Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
• Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned.
• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Interact with guests and personnel of the hotel in an efficient and friendly manner.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Provide high level of service standards.
• Ensure customer satisfaction through constant interaction and personalized service by providing effective amenities and services