Front Office Executive

Accor; New Delhi; On-site; INR 279,000 - 446,000; Full time

Job summary

Accor in Delhi is seeking a Front Office Receptionist to manage daily guest interactions, check-ins/check-outs, and bookings. You will greet guests warmly, resolve queries, and support the Front Office team to deliver exceptional service.

The role requires a hospitality background with 2 years' Front Office experience. A proactive approach and strong customer service skills are essential to thrive in a bustling hotel environment.

Qualifications

• 2 year experience in Front Office.

Responsibilities

• Provide daily administration at the Front Desk and greet guests.
• Handle guest queries and complaints and assist with room bookings.
• Maintain high standards of customer service at the reception.
• Motivate and support the Front Office team for smooth operations.
• Report any matters affecting hotel interests to Management.
• Ensure swift, professional check-in and check-out for guests.
• Coordinate with housekeeping for room status and function records.

Skills

Guest greeting

Customer service

Team leadership

Communication skills

Job description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Prime Function:

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect the interests of the hotel should be brought to the attention of the Management

Key Responsibilities

People Management

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Financial Management

• Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Ensure quality in all aspects of the job.
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.
• Adhere to the Procedures & Standards Manual.
• Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
• Liaise with Housekeeping for the Room Status.

Qualifications

Hospitality Background Mandatory

2 Year Experience in the Front Office