GSA - Front Office

Accor; Bengaluru; On-site; INR 250,000 - 380,000; Full time

Job summary

Accor in Bengaluru (Novotel Bengaluru Outer Ring Road) seeks a Front Office Associate to manage reception operations and guest services with a focus on welcome, calls, scheduling, and smooth administrative support.

The role emphasizes courteous, well-groomed, guest-oriented service and strong communication skills, with opportunities to grow within a global hospitality group.

Qualifications

• Diploma holder or graduate in hotel management.
• Fresher / 1–2 years as GSA.
• Excellent communication, interpersonal and PMS skills.
• Courteous, well-groomed and guest-oriented.

Responsibilities

• Greeting Guests: Welcoming visitors and clients, ensuring a positive first impression.
• Answering Calls: Managing incoming and outgoing calls professionally.
• Scheduling: Booking appointments or reservations, and coordinating meeting rooms.
• Administrative Support: Managing correspondence, filing, and basic clerical duties.
• Customer Assistance: Addressing inquiries or directing visitors to the appropriate departments.
• Record Management: Maintaining logs and records, like visitor details or appointments.
• Cash Handling (if applicable): Processing payments or handling petty cash.

Skills

Excellent communication

Interpersonal skills

PMS computer skills

Education

Diploma or Graduate in Hotel Management

Tools

PMS software

Job description

Company Description

Strategically located in the heart of the IT corridor- Novotel Bengaluru Outer Ring Road brings to you different categories of beautiful rooms that are sleek and contemporary designed, full of modern day amenities suitable for your stay. In proximity to numerous IT parks and corporate hubs notably- Ecospace Business Park, Prestige Techpark, Cessna Business Park, Salarpuria Techparks- Novotel Bengaluru Outer Ring Road offers the perfect residence to travelers across the globe.

Job Description

A Front Office Associate typically handles administrative tasks and ensures smooth operations at the reception area of a business. Their responsibilities include:

• Greeting Guests: Welcoming visitors and clients, ensuring a positive first impression.
• Answering Calls: Managing incoming and outgoing calls professionally.
• Scheduling: Booking appointments or reservations, and coordinating meeting rooms.
• Administrative Support: Managing correspondence, filing, and basic clerical duties.
• Customer Assistance: Addressing inquiries or directing visitors to the appropriate departments.
• Record Management: Maintaining logs and records, like visitor details or appointments.
• Cash Handling (if applicable): Processing payments or handling petty cash.

Qualifications

• Education: Diploma Holder or Graduate in Hotel Management.
• Experience: Fresher / 1–2 years as GSA
• Skills: Excellent communication, interpersonal, and computer (PMS) skills.
• Personality: Courteous, well-groomed, and guest-oriented.

Additional Information

What Is In It For You

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities.

Why work for Accor?

• We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS