GSA- Front Office

Fairmont Hotels & Resorts; Calangute; On-site; INR 250,000 - 380,000; Full time

Benefits offered by this job

Employee benefit card with discounted累

Learning programs through our Academie

Global growth opportunities

Planet 21 CSR involvement

Job summary

Accor is hiring a GSA-Front Office to welcome guests from arrival to departure, ensuring a memorable stay. You will greet guests, check them in, handle requests, and settle accounts with a focus on personalized service.

The role requires a hotel management qualification and 1–2 years of experience, with Opera knowledge considered an advantage. Join a team dedicated to excellence and growth within Accor properties worldwide.

Qualifications

• Diploma or degree in Hotel Management is required.
• 1-2 years of experience in hospitality preferred.
• Excellent multi-tasking, problem solving, service orientation and interpersonal teamwork are expected.
• Flexibility, initiative, sincerity and teamwork are valued.
• Knowledge of Opera would be an advantage.

Responsibilities

• Greet guests, check-in, respond to requests and settle accounts with exceptional service.
• Take initiative to provide a personalized guest experience.
• Promote hotel facilities and upsell where appropriate to enhance stays.
• Maintain high standards at the reception to exceed guest expectations.
• Oversee day-to-day Front Office operations and report matters to Management.

Skills

Customer service

Interpersonal skills

Multi-tasking

Problem solving

Teamwork

Education

Diploma / degree in Hotel Management

Tools

Opera

Job description

\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

GSA-Front Office
First impressions are everything! As a GSA-Front Office, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Responsible for day to day operations of Front Office Department. Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

Qualifications

Your experience and skills include:

• Relevant diploma / degree in Hotel Management.
• Minimum 1-2 years ofexperience.
• Excellent multi-tasking, problem solving, service orientation and interpersonal team skills.
• Displays high level of flexibility, initiative, sincerity and team work.
• Knowledge about Opera would be an advantage.

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.