GSA - Front Office

Fairmont Hotels & Resorts; NTR; On-site; INR 180,000 - 240,000; Full time

Job summary

Accor welcomes you to join our front desk team as a Guest Service Agent. You will warmly greet guests on arrival, manage efficient check-in and check-out, and respond to inquiries and requests with professionalism.

Maintaining up-to-date knowledge of hotel services and local attractions, you will process reservations in the PMS and collaborate with housekeeping to ensure room readiness. Fresher or 1–2 years in a GSA role, plus a Diploma in Hotel Management, are ideal.

Qualifications

• Diploma or graduate in Hotel Management.
• Fresher or 1–2 years as GSA.
• Excellent communication and guest service orientation.

Responsibilities

• Warmly greet and welcome guests on arrival, creating a positive first impression.
• Efficiently manage check-in and check-out with accuracy and attention to detail.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain up-to-date knowledge of hotel services, local attractions and events.
• Process room reservations, modifications and cancellations in the PMS.
• Manage cash transactions and maintain accurate financial records.
• Keep front desk area organized, clean and presentable at all times.
• Adapt to changing priorities and multitask in a fast-paced setting.
• Collaborate with housekeeping and other departments to ensure room readiness.

Skills

Excellent communication

Interpersonal skills

Education

Diploma in Hotel Management

Tools

PMS software

Job description

\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"

Job Description

• Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel
• Efficiently manage the check-in and check-out processes, ensuring accuracy and attention to detail
• Handle guest inquiries, requests, and complaints promptly and professionally
• Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests effectively
• Process room reservations, modifications, and cancellations using the hotel management system
• Manage cash transactions and maintain accurate financial records
• Ensure the front desk area is organised, clean, and presentable at all times
• Adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced setting
• Manage and resolve overbooking situations and room type changes efficiently
• Collaborate with other departments, including housekeeping, to ensure seamless guest experiences and room readiness

Qualifications

Education:Diploma Holder or Graduate in Hotel Management.

Experience:Fresher / 1–2 years asGSA

Skills:Excellent communication, interpersonal, and computer (PMS) skills.

Personality:Courteous, well-groomed, and guest-oriented.