GSA - Front Office

Fairmont Hotels & Resorts; Mysuru; On-site; INR 240,000 - 380,000; Full time

Job summary

Fairmont Hotels & Resorts in Mysuru, India, is hiring a Guest Service Associate to be the first point of contact for guests, ensuring a warm welcome and a seamless experience. You will handle check-ins/outs, guest inquiries, and reservations using the PMS, while maintaining high standards of service and professionalism in a fast-paced environment.

The role offers opportunities to develop your hospitality career, requiring flexible hours including weekends and holidays.

Qualifications

• Education: Diploma or Bachelor's in Hotel Management or related field.
• Experience: Fresher or 1–2 years in front office/Guest Service role.
• Technical: Proficiency with hotel PMS, MS Office, POS systems.
• Communication: Excellent spoken and written English.
• Core: Strong organizational skills, multitasking, time management.
• Guest Service Excellence: Customer-focused with a guest-oriented mindset.
• Problem-Solving: Able to think quickly and resolve conflicts.
• Cash Handling: Willingness to learn cash management and transactions.
• Personality: Courteous, professional, well-groomed, inclusive.
• Flexibility: Willing to work shifts, weekends and holidays.
• Language: Fluency in English; regional languages a plus.

Responsibilities

• Greet and welcome guests, creating a positive first impression.
• Check-in and check-out with accuracy and courtesy.
• Handle inquiries, requests, and complaints professionally.
• Know hotel services, local attractions, dining and events.
• Process bookings, modifications, cancellations using PMS.
• Manage payments and maintain accurate records.
• Keep front desk organized, clean and presentable.
• Adapt to change and manage multiple tasks efficiently.
• Resolve overbooking and room-type changes while maintaining satisfaction.
• Collaborate with housekeeping, maintenance, and other departments.
• Demonstrate resilience and decisive handling of guest concerns.

Skills

PMS proficiency

MS Office

POS systems

Excellent communication

Guest service mindset

Education

Diploma or Bachelor's in Hotel Management

Tools

PMS software

POS systems

Job description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking an enthusiastic and detail-oriented Guest Service Associate (GSA) to join our Front Office team in Mysuru, India. As a GSA, you will be the first point of contact for our guests, setting the tone for their entire stay with your warm welcome, professional demeanor, and exceptional service. This role offers an exciting opportunity to develop your hospitality career while delivering outstanding guest experiences in a fast-paced, collaborative environment.

• Warmly greet and welcome guests upon arrival, creating a positive and memorable first impression of our hotel
• Efficiently manage check-in and check-out processes with accuracy and meticulous attention to detail
• Handle guest inquiries, requests, and complaints promptly and professionally, demonstrating empathy and problem-solving skills
• Maintain comprehensive knowledge of hotel services, local attractions, dining options, and upcoming events to assist guests effectively
• Process room reservations, modifications, and cancellations accurately using the hotel property management system (PMS)
• Manage cash transactions, process payments, and maintain precise financial records with transparency
• Keep the front desk area organized, clean, and presentable at all times, reflecting our commitment to excellence
• Adapt quickly to changing priorities and manage multiple tasks simultaneously in a dynamic, fast-paced setting
• Resolve overbooking situations and room type changes efficiently while maintaining guest satisfaction
• Collaborate seamlessly with housekeeping, maintenance, and other departments to ensure smooth operations and timely room readiness
• Demonstrate resilience and decisiveness when handling challenging situations or guest concerns

Qualifications

• **Education:** Diploma or Bachelor's degree in Hotel Management or related field
• **Experience:** Fresher or 1–2 years of experience as a Guest Service Associate or similar front office role
• **Technical Skills:** Proficiency with hotel property management systems (PMS), Microsoft Office, and point-of-sale (POS) systems
• **Communication Skills:** Excellent verbal and written communication abilities with strong interpersonal skills
• **Core Competencies:** Strong organizational skills, multitasking capability, and time management proficiency
• **Guest Service Excellence:** Demonstrated commitment to customer-focused service with a guest-oriented mindset
• **Problem-Solving:** Ability to think critically, make sound decisions, and resolve conflicts diplomatically
• **Cash Handling:** Experience or willingness to learn cash management and financial transaction processing
• **Personality Traits:** Courteous, professional, well-groomed, and inclusive approach to working with diverse guests and team members
• **Flexibility:** Willingness to work flexible hours, including shifts, weekends, and holidays as required
• **Language Skills:** Fluency in English; proficiency in regional languages is a plus

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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