GSA - Front Office

Accor; Bengaluru; On-site; INR 200,000 - 350,000; Full time

Job summary

Accor Bengaluru is seeking a Front Office Associate to ensure smooth reception operations. You will greet guests, answer calls, schedule reservations, and provide administrative support while maintaining a courteous, professional demeanor.

The role requires excellent communication and interpersonal skills, a basic computer proficiency, and a guest‑oriented attitude to help visitors and colleagues across departments. Freshers welcome with hotel management background.

Qualifications

• Diploma or graduate in hotel management.
• Fresher / 1–2 years as GSA.
• Excellent communication, interpersonal, and computer skills.
• Courteous, well-groomed, and guest-oriented.

Responsibilities

• Greeting Guests: Welcoming visitors and clients, ensuring a positive first impression.
• Answering Calls: Managing incoming and outgoing calls professionally.
• Scheduling: Booking appointments or reservations, and coordinating meeting rooms.
• Administrative Support: Managing correspondence, filing, and basic clerical duties.
• Customer Assistance: Addressing inquiries or directing visitors to the appropriate departments.
• Record Management: Maintaining logs and records, like visitor details or appointments.
• Cash Handling (if applicable): Processing payments or handling petty cash.

Skills

Communication

Interpersonal skills

Guest service

PMS familiarity

Education

Hotel Management diploma

Tools

PMS (Property Management System)

Job description

Job Description

A Front Office Associate typically handles administrative tasks and ensures smooth operations at the reception area of a business. Their responsibilities include:

• Greeting Guests: Welcoming visitors and clients, ensuring a positive first impression.
• Answering Calls: Managing incoming and outgoing calls professionally.
• Scheduling: Booking appointments or reservations, and coordinating meeting rooms.
• Administrative Support: Managing correspondence, filing, and basic clerical duties.
• Customer Assistance: Addressing inquiries or directing visitors to the appropriate departments.
• Record Management: Maintaining logs and records, like visitor details or appointments.
• Cash Handling (if applicable): Processing payments or handling petty cash.

Qualifications

• Education: Diploma Holder or Graduate in Hotel Management.
• Experience: Fresher / 1–2 years as GSA.
• Skills: Excellent communication, interpersonal, and computer (PMS) skills.
• Personality: Courteous, well-groomed, and guest-oriented.

What Is In It For You

• Employee benefit card offering discounted rates in Accor worldwide for you and your family.
• Learning programs through our Academies designed to sharpen your skills.
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
• Career development opportunities with national and international promotion opportunities.