Growth Manager

JobTrade; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Ownly in Hyderabad is seeking an Account Manager – Restaurant Operations to onboard top restaurants and manage day-to-day relationships, ensuring smooth service delivery across the platform.

You will coordinate with internal teams, monitor performance, handle queries, and prepare operational reports to share with management.

Qualifications

• Experience in restaurant/food delivery operations.
• Excellent communication and relationship management skills.
• Ability to manage multiple restaurant accounts.

Responsibilities

• Restaurant onboarding and relationship management.
• End-to-end restaurant account handling.
• Client coordination and issue resolution.
• Internal team coordination for operational support.
• Daily reporting and performance tracking.
• Customer and restaurant satisfaction management.
• Conflict resolution and operational problem-solving.

Skills

Restaurant ops knowledge

CRM (Customer relationship management)

Communication skills

Team coordination

Problem solving

Reporting & documentation

Multi-account handling

Job description

Job Description:

Job Role

Account Manager – Restaurant Operations

Department

Operations / Client Servicing

Role / Category

Account Management / Restaurant Relationship Management

Employment Type

Full Time

Job Description

• Handle onboarding of top-listed restaurants on the platform.
• Manage the complete restaurant lifecycle and ensure smooth day-to-day operations.
• Maintain strong and healthy relationships between restaurants and Ownly.
• Coordinate with internal departments to resolve operational requirements and issues.
• Monitor restaurant performance and ensure smooth service delivery.
• Handle restaurant queries, concerns, and operational challenges.
• Resolve conflicts and ensure timely resolution of issues.
• Prepare daily reports and share operational updates with management.
• Monitor customer satisfaction and work towards improving the overall service experience.
• Maintain proper communication and coordination with restaurant partners.
• Support restaurant partners with operational requirements and process-related queries.

Key Responsibilities

• Restaurant onboarding and relationship management.
• End-to-end restaurant account handling.
• Client coordination and issue resolution.
• Internal team coordination for operational support.
• Daily reporting and performance tracking.
• Customer and restaurant satisfaction management.
• Conflict resolution and operational problem-solving.

Required Skills

• Good communication and interpersonal skills.
• Customer relationship management.
• Restaurant/food delivery operations knowledge.
• Team-handling and coordination skills.
• Conflict resolution and problem-solving abilities.
• Basic reporting and documentation skills.
• Ability to manage multiple restaurant accounts.