Restaurant Success Manager

Swiggy; Kolkata District; On-site; INR 330,000 - 550,000; Full time

Benefits offered by this job

Incentives

Other allowances

Job summary

Swiggy is seeking a seasoned Restaurant Partner Manager to drive growth and strengthen partnerships with restaurant partners across the city. You will own relationship management, optimize menus and pricing, and lead campaigns to boost orders and visibility.

You will analyze performance metrics, coordinate with Product/Tech, Ops, and Sales, and act on insights to reduce churn and improve partner satisfaction. A strong data mindset and negotiation skills are essential.

Qualifications

• 15 years of experience in account management or related roles.
• Experience with B2B/B2C clients or merchant/restaurant partners.
• Strong data analysis and Excel/Sheets skills.
• Understanding of revenue, sales, conversion, retention and growth metrics.
• Excellent communication and negotiation skills.
• Ability to manage multiple restaurant partners in a target-driven environment.
• Experience in food-tech, e-commerce, marketplace, SaaS, retail, or hospitality is advantageous.
• Salary upto 5.5 LPA with incentives & other allowances.

Responsibilities

• Manage a portfolio of restaurant partners and serve as the primary contact.
• Drive order growth, revenue, conversion and performance for assigned restaurants.
• Track orders, GMV, cancellations, ratings, customer complaints, and availability.
• Identify performance gaps and improve visibility, orders, menu conversion, and customer experience.
• Build strong relationships with restaurant owners/management and address their business challenges.
• Drive participation in Swiggy campaigns, offers, discounts, and promotions.
• Ensure menus, pricing, images, availability, and info are accurate and updated.
• Coordinate with internal teams to resolve operational, payment, technology, or customer issues.
• Use dashboards to identify trends, opportunities, and underperforming restaurants.
• Monitor competitor activity, pricing, offers, and market trends for actionable insights.
• Reduce partner churn and improve engagement by addressing concerns.
• Collaborate with Operations, Sales, Marketing, Support, Finance, and Product/Tech teams.
• Deliver assigned revenue, order, retention, and partner-engagement targets.

Skills

Partner management

Business growth

Data analysis

Excel skills

Negotiation

Tools

Excel

Job description

Role & responsibilities

• Restaurant Partner Management: Manage a portfolio of restaurant partners and act as the primary point of contact.
• Business Growth: Drive order growth, revenue, conversion, and overall business performance for assigned restaurants.
• Partner Performance: Track key metrics such as orders, GMV, cancellations, ratings, customer complaints, and restaurant availability.
• Restaurant Success: Identify performance gaps and recommend actions to improve visibility, orders, menu conversion, and customer experience.
• Relationship Management: Build strong relationships with restaurant owners/management and understand their business challenges.
• Promotions & Campaigns: Drive participation in relevant Swiggy campaigns, offers, discounts, and promotional programs.
• Menu & Catalogue Management: Ensure menus, pricing, images, availability, and other restaurant information are accurate and optimized.
• Issue Resolution: Coordinate with internal teams to resolve operational, payment, technology, or customer-related issues faced by restaurant partners.
• Data Analysis: Use business data and dashboards to identify trends, opportunities, and underperforming restaurants.
• Competition & Market Insights: Monitor competitor activity, pricing, offers, and market trends to provide actionable recommendations.
• Retention: Reduce partner churn and improve engagement by proactively addressing partner concerns.
• Cross-functional Coordination: Work with Operations, Sales, Marketing, Support, Finance, and Product/Tech teams to resolve issues and improve restaurant performance.
• Target Achievement: Deliver assigned revenue, order, retention, and partner-engagement targets.

Preferred candidate profile

• 15 years of experience in account management, sales, business development, partner management, or customer success.
• Experience managing B2B/B2C clients or merchant/restaurant partners.
• Strong data analysis and Excel/Google Sheets skills.
• Good understanding of revenue, sales, conversion, retention and growth metrics.
• Strong communication and negotiation skills.
• Ability to handle multiple restaurant partners and work in a target-driven environment.
• Experience in food-tech, e-commerce, marketplace, SaaS, retail, or hospitality would be an advantage.
• Salary upto 5.5 LPA with Incentives & other allowances.