Restaurant Success Manager

Swiggy; Hyderabad; On-site; INR 495,000 - 605,000; Full time

Benefits offered by this job

Incentives

Performance bonuses

Job summary

Swiggy is seeking an experienced Partner Manager in Hyderabad to oversee a portfolio of restaurant partners, drive growth, and optimize performance. You will collaborate with Operations, Marketing, and Sales to strengthen relationships and execute campaigns that lift orders and revenue.

The role requires deep data analysis, strong communication, and the ability to work in a target-driven environment. Applicants should have extensive B2B/B2C experience in food-tech or marketplace settings.

Qualifications

• 15 years of experience in account management, sales, or customer success.
• Experience handling B2B/B2C restaurant partners or merchants.
• Strong data analysis and Excel/Google Sheets skills.
• Understanding of revenue, sales, conversion, retention and growth metrics.
• Excellent communication and negotiation abilities.
• Ability to manage multiple partners in a target-driven environment.

Responsibilities

• Restaurant Partner Management: Manage a portfolio of restaurant partners and act as the primary point of contact.
• Business Growth: Drive order growth, revenue, conversion, and overall business performance for assigned restaurants.
• Partner Performance: Track key metrics such as orders, GMV, cancellations, ratings, customer complaints, and restaurant availability.
• Restaurant Success: Identify performance gaps and recommend actions to improve visibility, orders, menu conversion, and customer experience.
• Relationship Management: Build strong relationships with restaurant owners/management and understand their business challenges.
• Promotions & Campaigns: Drive participation in Swiggy campaigns, offers, discounts, and promotional programs.
• Menu & Catalogue Management: Ensure menus, pricing, images, availability, and other restaurant information are accurate and optimized.
• Issue Resolution: Coordinate with internal teams to resolve operational, payment, technology, or customer-related issues faced by restaurant partners.
• Data Analysis: Use business data and dashboards to identify trends, opportunities, and underperforming restaurants.
• Competition & Market Insights: Monitor competitor activity, pricing, offers, and market trends to provide actionable recommendations.
• Retention: Reduce partner churn and improve engagement by proactively addressing partner concerns.
• Cross-functional Coordination: Work with Operations, Sales, Marketing, Support, Finance, and Product/Tech teams to resolve issues and improve restaurant performance.
• Target Achievement: Deliver assigned revenue, order, retention, and partner-engagement targets.

Skills

Data analysis

Communication

Negotiation

Account management

Sales

Tools

Excel/Google Sheets

Job description

Role & responsibilities

• Restaurant Partner Management: Manage a portfolio of restaurant partners and act as the primary point of contact.
• Business Growth: Drive order growth, revenue, conversion, and overall business performance for assigned restaurants.
• Partner Performance: Track key metrics such as orders, GMV, cancellations, ratings, customer complaints, and restaurant availability.
• Restaurant Success: Identify performance gaps and recommend actions to improve visibility, orders, menu conversion, and customer experience.
• Relationship Management: Build strong relationships with restaurant owners/management and understand their business challenges.
• Promotions & Campaigns: Drive participation in relevant Swiggy campaigns, offers, discounts, and promotional programs.
• Menu & Catalogue Management: Ensure menus, pricing, images, availability, and other restaurant information are accurate and optimized.
• Issue Resolution: Coordinate with internal teams to resolve operational, payment, technology, or customer-related issues faced by restaurant partners.
• Data Analysis: Use business data and dashboards to identify trends, opportunities, and underperforming restaurants.
• Competition & Market Insights: Monitor competitor activity, pricing, offers, and market trends to provide actionable recommendations.
• Retention: Reduce partner churn and improve engagement by proactively addressing partner concerns.
• Cross-functional Coordination: Work with Operations, Sales, Marketing, Support, Finance, and Product/Tech teams to resolve issues and improve restaurant performance.
• Target Achievement: Deliver assigned revenue, order, retention, and partner-engagement targets.

Preferred candidate profile

• 15 years of experience in account management, sales, business development, partner management, or customer success.
• Experience managing B2B/B2C clients or merchant/restaurant partners.
• Strong data analysis and Excel/Google Sheets skills.
• Good understanding of revenue, sales, conversion, retention and growth metrics.
• Strong communication and negotiation skills.
• Ability to handle multiple restaurant partners and work in a target-driven environment.
• Experience in food-tech, e-commerce, marketplace, SaaS, retail, or hospitality would be an advantage.
• Salary upto 5.5 LPA with Incentives & other allowances.