Key Account Manager

Swiggy; NTR; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Swiggy is seeking a Sales Manager to own a portfolio of independent restaurant partners, across cities, driving growth in orders and visibility. You will engage franchise owners, regional heads and operational leaders to deliver consultative strategies and data-driven reviews.

Role emphasizes field presence, monthly visits, and high-volume partner meetings. Strong Excel, dashboarding and forecasting skills are essential for partner ROI and quarterly business reviews.

Qualifications

• Track record in multi-stakeholder deals.
• Advanced Excel skills including pivot tables and VLOOKUP.
• Ability to build dashboards and analytics for account reviews.
• MBA/PGDM preferred in any discipline.

Responsibilities

• Own a portfolio of 30–40 high-value multi-outlet accounts (60–80 in major cities).
• Build executive relationships with franchise owners and regional heads.
• Provide consultative growth strategies to improve orders, visibility and delivery metrics.
• Conduct monthly field visits and surface opportunities with data-driven insights.
• Prepare QBRs and ROI models for account reviews and board-ready pitches.
• Drive pipeline expansion across locations and new products to grow revenue.

Skills

Pivot tables

VLOOKUP

Data visualization

Forecasting

Education

MBA/PGDM preferred

Tools

Excel

Job description

Job Description:

Company Description

A Sales Manager owns the acquisition and engagement of single-outlet independent restaurants across an assigned city. You are the primary touchpoint for these restaurants—learning their business, understanding their challenges, and building a partnership where you help the restaurant partner directly drive their growth in orders, visibility, and customer engagement. This role is Consultative & On-Field and requires you to be resourceful, adaptable, and genuinely invested in your partners' success. You'll develop consultative sales skills, learn restaurant operations intimately, and build the foundation for scaling your career.

Job Description

• Own a portfolio of multi-outlet restaurants: Manage 30-40 high-value accounts(60 to 80 in case of Indianext cities), each with 2-10 outlets. These accounts represent 40-60% of city revenue
• Executive relationship management: Build relationships with franchise owners, regional managers, and operational heads. You are often dealing with decision-makers, not individual restaurant managers
• Consultative strategy: Move beyond product features. Help restaurants think about their growth strategy across, e.g., optimizing delivery times, increasing order frequency, and cross-location consistency
• Field presence with data: Conduct monthly visits to key accounts to understand operations, gather feedback, troubleshoot adoption barriers, and surface new opportunities
• Advanced analytics: Build detailed business reviews (QBR) for accounts. Analyze their performance across cuisine, compare against benchmarks, and present growth strategies
• Pipeline development: Identify expansion opportunities with existing accounts (new locations, new products/cuisine). Turn your relationship into revenue growth
• Excel excellence: Build executive presentations, ROI models for pitches, and monthly and quarterly business reviews with charts and trend analysis. Your spreadsheets must be presentation-ready for C-level stakeholders
• 60 to 70 in-person restaurant partner meetings in a month

Experience & Background:

• Track record in managing multi-stakeholder deals
• Restaurant Business is a round-the-clock business; the role holder has to take ownership of the growth of the assigned portfolio of restaurant partner
• Advanced Excel skills: pivot tables, VLOOKUP, data visualization, forecasting. You should be able to build a dashboard for each RP, which can help you and the restaurant partner to keep track of their business with us
• MBAs/PGDMs would be preferred in any discipline
• Strong Industry Understanding: Since this is a mid-senior account management role, working knowledge of the restaurant ecosystem (unit economics, delivery margins, competitive landscape, aggregator dynamics) should be expected. Industry familiarity will significantly reduce ramp-up time and improve consultative quality.

Qualifications

• 2-4 years in account management, B2B sales, or enterprise sales (proven progression from SDR/AE to AE or AM role)

Additional Information

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.