Restaurant Success Manager

Swiggy; Ahmedabad District; On-site; INR 330,000 - 550,000; Full time

Job summary

Swiggy is seeking an experienced Restaurant Partner Manager in India to manage a portfolio of restaurant partners, drive growth, and optimize performance. You will analyze data, coordinate cross‑functional actions, and promote Swiggy campaigns to maximize orders and revenue.

You will build strong relationships with owners and management, resolve issues, and ensure accurate menu information while aiming to reduce churn and improve partner engagement.

Qualifications

• Strong data analysis and Excel/Google Sheets skills.
• Experience with B2B/B2C partners or merchant/restaurant partners is preferred.

Responsibilities

• Manage a portfolio of restaurant partners and be the primary contact.
• Drive order growth, revenue, and overall business performance for assigned partners.
• Track orders, GMV, cancellations, ratings, and customer complaints.
• Identify performance gaps and recommend actions to improve visibility and orders.
• Build strong relationships with restaurant owners/management.
• Drive participation in Swiggy campaigns, offers and promotions.
• Ensure menus, pricing, images, and availability are accurate.
• Coordinate with internal teams to resolve oper­ational, payment, or tech issues.
• Use dashboards to identify trends and opportunities.
• Monitor competitor activity and market trends for actionable insights.
• Reduce partner churn and improve engagement.
• Collaborate with Operations, Sales, Marketing, Support, Finance and Product/Tech teams to improve performance.

Skills

Data analysis

Excel

Google Sheets

Job description

Role & responsibilities

• Restaurant Partner Management: Manage a portfolio of restaurant partners and act as the primary point of contact.
• Business Growth: Drive order growth, revenue, conversion, and overall business performance for assigned restaurants.
• Partner Performance: Track key metrics such as orders, GMV, cancellations, ratings, customer complaints, and restaurant availability.
• Restaurant Success: Identify performance gaps and recommend actions to improve visibility, orders, menu conversion, and customer experience.
• Relationship Management: Build strong relationships with restaurant owners/management and understand their business challenges.
• Promotions & Campaigns: Drive participation in relevant Swiggy campaigns, offers, discounts, and promotional programs.
• Menu & Catalogue Management: Ensure menus, pricing, images, availability, and other restaurant information are accurate and optimized.
• Issue Resolution: Coordinate with internal teams to resolve operational, payment, technology, or customer-related issues faced by restaurant partners.
• Data Analysis: Use business data and dashboards to identify trends, opportunities, and underperforming restaurants.
• Competition & Market Insights: Monitor competitor activity, pricing, offers, and market trends to provide actionable recommendations.
• Retention: Reduce partner churn and improve engagement by proactively addressing partner concerns.
• Cross-functional Coordination: Work with Operations, Sales, Marketing, Support, Finance, and Product/Tech teams to resolve issues and improve restaurant performance.
• Target Achievement: Deliver assigned revenue, order, retention, and partner-engagement targets.

Preferred candidate profile

• 15 years of experience in account management, sales, business development, partner management, or customer success.
• Experience managing B2B/B2C clients or merchant/restaurant partners.
• Strong data analysis and Excel/Google Sheets skills.
• Good understanding of revenue, sales, conversion, retention and growth metrics.
• Strong communication and negotiation skills.
• Ability to handle multiple restaurant partners and work in a target-driven environment.
• Experience in food-tech, e-commerce, marketplace, SaaS, retail, or hospitality would be an advantage.
• Salary upto 5.5 LPA with Incentives & other allowances.