Guest Relations Associate

Career Craft Consultants; Delhi; On-site; INR 279,000 - 469,000; Full time

Job summary

Career Craft Consultants in the Delhi-NCR region seeks a proactive Guest Relations Associate to warmly welcome guests, assist with check-in and check-out, and ensure a smooth arrival experience for every guest.

You will respond to inquiries, resolve issues with empathy, maintain knowledge of hotel services and local attractions, coordinate with housekeeping and maintenance, and contribute to guest satisfaction by collecting feedback and supporting reservations when needed.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities in guest interactions.
• Ability to work in a fast-paced hospitality environment with attention to detail.
• Proficiency in front-office operations and guest handling.
• Positive attitude with a passion for outstanding customer service.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
• Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process.
• Address guest inquiries and concerns promptly and professionally, providing solutions to enhance their experience.
• Maintain knowledge of the hotel's services, amenities, and local attractions to assist guests effectively.
• Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Handle guest complaints with empathy and professionalism, resolving issues to the guest's satisfaction.
• Collect feedback from guests to improve services and address recurring issues.
• Assist in managing reservations and coordinating special requests for guests.

Skills

Communication

Problem solving

Attention to detail

Front office

Guest service mindset

Job description

We are seeking a dedicated and customer-oriented Guest Relations Associate to join our team in the Delhi-NCR region. The ideal candidate will play a crucial role in ensuring that our guests have a memorable and pleasant experience during their stay. As a Guest Relations Associate, you will be the first point of contact for guests, responsible for managing their inquiries and providing exceptional service.

Key Responsibilities

• Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
• Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process.
• Address guest inquiries and concerns promptly and professionally, providing solutions to enhance their experience.
• Maintain a thorough knowledge of the hotels services, amenities, and local attractions to assist guests effectively.
• Collaborate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.
• Handle guest complaints with empathy and professionalism, striving to resolve issues to the guest's satisfaction.
• Collect feedback from guests to improve services and address any recurring issues.
• Assist in managing reservations and coordinating special requests for guests.

Required Skills

• Strong communication and interpersonal skills to interact effectively with guests and team members.
• Excellent problem-solving abilities to address guest concerns and complaints.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proficiency in guest handling and front office operations.
• A positive attitude and a passion for providing outstanding customer service.

If you are enthusiastic about hospitality and have a passion for guest relations, we encourage you to apply for this exciting opportunity to join our team as a Guest Relations Associate.