Gm Service

Shunty Bunty tvs dealer fazalganj; Uttar Pradesh; Presencial; INR 1 116 000 - 1 228 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Cell phone reimbursement

Health insurance

Paid time off

Provident Fund

Resumo da oferta

Shunty Bunty TVS Dealer Fazalganj in Uttar Pradesh seeks a Group Service General Manager to lead the service department, manage the budget, and ensure efficient use of resources.

You will recruit and train technicians, drive customer satisfaction, optimize workflows, and monitor KPIs to improve performance while ensuring safety compliance and cross‑functional collaboration with sales and marketing.

Qualificações

• Automobile industry experience is required.
• Knowledge of Maruti Suzuki BSC parameters.

Responsabilidades

• Oversee service operations and manage the service department budget.
• Recruit, train, and evaluate technicians and support staff.
• Develop strategies to enhance customer satisfaction and handle complaints.
• Coordinate service activities, manage repair schedules, and optimize workflow.
• Monitor KPIs and financial reports to identify improvements and drive profitability.
• Ensure compliance with safety regulations, policies and standards.
• Collaborate with sales and marketing for a unified customer experience.
• Develop and implement service policies and procedures and stay updated on industry trends.

Conhecimentos

Department management

Staff management

Customer satisfaction

Operations management

Budgeting & profitability

Compliance

Cross-functional collaboration

Strategic planning

Descrição da oferta de emprego

Job description: We are Hiring for Group Service General Manager

Responsibilities-

• Departmental management: Oversee all service operations, manage the service department's budget, and ensure efficient use of resources.
• Staff management: Recruit, train, and evaluate technicians and other support staff. Motivate the team and ensure they adhere to quality standards and processes.
• Customer satisfaction: Develop and implement strategies to enhance customer satisfaction, handle customer complaints promptly, and ensure the department maintains high customer retention.
• Operational efficiency: Coordinate and supervise service activities, manage repair schedules, and optimize workflow. Ensure technicians are productive and work is completed efficiently. Take care Customer care department ,their appointment or conversion, load, NPS, Complain, other
• Performance and profitability: Monitor key performance indicators (KPIs) and financial reports to track performance and identify areas for improvement. Implement strategies to increase revenue and profitability. Track All manpower productivity
• Compliance and safety: Ensure the department complies with all safety regulations, company policies, and industry standards.
• Collaboration: Work with other departments, such as sales and marketing, to align strategies and ensure a unified customer experience.
• Strategic development: Develop and implement service policies and procedures. Stay updated on industry trends and recommend relevant improvements.

Note:- Automobile experience must

Know about Maruti Suzuki BSC parameters

Salary as per market standered

Job Types: Full-time, Walk-In

Pay: ₹100,000.00 - ₹110,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid time off
• Provident Fund

Work Location: In person