General Manager Service

Auric Motors; Jaipur; On-site; INR 1,800,000 - 2,500,000; Full time

Job summary

Auric Motors Pvt. Ltd. in Jaipur is seeking a General Manager Service to lead end-to-end service operations at the dealership.

The role focuses on delivering customer satisfaction, workshop profitability, manpower productivity and adherence to Maruti Suzuki service standards. The position requires 5+ years in a General Manager Service role and preferably experience with Maruti Suzuki or a reputed automobile dealership.

Qualifications

• Diploma / B.Tech in Mechanical Engineering is required.
• Minimum 5+ years of experience as General Manager Service.
• Experience in Maruti Suzuki or reputed automobile dealership preferred.

Responsibilities

• Oversee end-to-end service workshop operations (Mechanical, Bodyshop, PDI).
• Ensure compliance with Maruti Suzuki SOPs and audit standards.
• Achieve CSI targets and enhance customer satisfaction.
• Drive service revenue, labor and parts targets.
• Improve workshop productivity, efficiency and turnaround time.
• Lead and develop Service Managers, Advisors and Technicians.

Education

Diploma / B.Tech in Mechanical Engineering

Job description

Job Description & Key Result Areas (KRA)

Position: General Manager Service

Company: Auric Motors Pvt. Ltd. (Maruti Suzuki Authorized Dealership)

Location: Jaipur

Department: Service

Reporting To: Dealer Principal / Managing Director

Educational Qualification

• Diploma / B.Tech in Mechanical Engineering

Experience

• Minimum 5+ years of experience as General Manager Service
• Experience in Maruti Suzuki or reputed automobile dealership preferred

Salary

• As per industry standards

Role Summary

The General Manager Service is responsible for end-to-end service operations of the dealership, ensuring customer satisfaction, workshop profitability, manpower productivity, and compliance with Maruti Suzuki service standards.

Key Responsibilities

• Overall management of service workshop operations including Mechanical, Bodyshop, and PDI
• Ensure compliance with Maruti Suzuki service SOPs and audit standards
• Achieve CSI targets and enhance customer satisfaction
• Drive service revenue, labor, and spare parts targets
• Improve workshop productivity, efficiency, and turnaround time
• Control warranty, goodwill, and operational costs
• Lead and develop Service Managers, Advisors, and Technicians
• Handle customer escalations and grievance resolution
• Ensure safety, 5S, and housekeeping standards
• Coordinate with OEM, insurance companies, and vendors

Customer Satisfaction

• Achieve CSI score as per Maruti Suzuki benchmark
• Reduction in customer complaints and repeat repairs

Revenue & Profitability

• Achievement of monthly and annual service revenue targets
• Growth in labor and spare parts sales
• Improvement in service gross margin

Workshop Productivity

• Technician productivity above 85%
• Improved vehicle throughput and reduced TAT

Process & Compliance

• 100% adherence to Maruti Suzuki SOPs
• Successful completion of OEM audits

Manpower Management

• Skill development and certification of staff
• Low attrition and effective manpower utilization

Warranty & Quality Control

• Reduction in warranty rejections
• Improvement in first-time-right repair ratio

Cost & Inventory Control

• Effective control of workshop expenses
• Optimized spare parts inventory levels

Leadership & Reporting

• Regular MIS review and reporting
• Implementation of improvement action plans

Contact Details

Hemant Choudhary

GM – HR

Auric Motors Pvt. Ltd.

Email: [e-mail]

Mobile: [phone]