General Manager – Service (After Sales) | Automobile Sector

Patel Motors Pvt. Ltd.; Indore District; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Patel Motors Pvt. Ltd. in Indore seeks an experienced General Manager - Service (After Sales) to lead the complete after-sales organization.

You will drive service performance, revenue, and customer satisfaction while ensuring adherence to OEM guidelines. Responsibilities include managing workshop, parts, and customer experience; coaching a service team; monitoring KPIs; and implementing improvements. MBA is preferred with 8-12 years in automotive after-sales and Maruti exposure considered an

Qualifications

• MBA preferred.
• 8-12 years of experience in automobile after-sales.
• Strong leadership and communication abilities.
• Maruti experience preferred.

Responsibilities

• Oversee end-to-end service operations including workshop, parts, and customer experience.
• Drive service revenue, profitability, and productivity targets.
• Ensure high customer satisfaction (CSI) and retention.
• Implement service processes, quality standards, and OEM guidelines.
• Lead, train, and develop service team (Advisors, Technicians, Managers).
• Monitor KPIs, MIS reports, and continuous improvement initiatives.
• Handle escalations and ensure timely resolution of customer concerns.

Skills

Leadership

Communication

Customer focus

Education

MBA

Job description

We are seeking an experienced and result-driven General Manager - Service (After Sales) to lead and manage the entire after-sales operations. The role requires strong leadership, customer focus, and the ability to drive service performance, revenue, and customer satisfaction.

Key Responsibilities:

• Oversee end-to-end service operations including workshop, parts, and customer experience
• Drive service revenue, profitability, and productivity targets
• Ensure high customer satisfaction (CSI) and retention
• Implement service processes, quality standards, and OEM guidelines
• Lead, train, and develop service team (Advisors, Technicians, Managers)
• Monitor KPIs, MIS reports, and continuous improvement initiatives
• Handle escalations and ensure timely resolution of customer concerns

Requirements:

• Graduate (MBA preferred)
• Strong communication & leadership skills
• Presentable and professional personality
• Minimum 8-12 years of experience in automobile after-sales
• Maruti experience preferred

Salary:

As per market norms + performance incentives