Service Business Manager

Mahindra and Mahindra Limited [Automotive and Farm Equipment Business]; Chennai District; Sur place; INR 700 000 - 1 000 000; Plein temps

Résumé du poste

Mahindra and Mahindra Limited in India seeks an experienced automobile service professional to analyse field vehicle complaints, rectify defects, and manage warranty and service processes with channel partners.

The role includes developing secondary channels, training service managers, ensuring spare parts availability, and supervising service profitability across dealer workshops.

Qualifications

• Bachelor's degree in Mechanical Engineering.
• 5+ years of experience in automotive service operations.
• Experience in channel partner management and spare parts.

Responsabilités

• Analyse the technical complaints of the vehicle in the field.
• Rectify defects in vehicles / overhaul aggregates.
• Maintain and handle internet based warranty.
• Ensure implementation of service processes at channel partners.
• Development of secondary channel.
• Feed back on companys as well as competitors products.
• Training of service managers.
• Work out special service support for strategic customers with channel partners.
• Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.
• Secondary network for spare parts sales.
• Guide channel partners for manpower/facilities/equipment optimisation.
• Ensure profitability of workshops of channel partners.
• MIS on service.
• Spare parts inventory management.
• Manging service gaurantee at the dealership.
• Monthly visit to ASC and monitor his performance along with ASC coordinator.
• Service camps on monthly basisc.
• Monthly visits to customer and update M Response data.

Connaissances

Technical diagnostics

Warranty & service processes

Channel partner development

Spare parts management

Field service experience

Formation

Bachelor's degree in Mechanical Engineering

Description du poste

Job Description:

Responsibilities & Key Deliverables

• Analyse the technical complaints of the vehicle in the field.
• Rectify defects in vehicles / overhaul aggregates.
• Maintain and handle internet based warranty.
• Ensure implementation of service processes at channel partners.
• Development of secondary channel.
• Feed back on companys as well as competitors products.
• Training of service managers.
• Work out special service support for strategic customers with channel partners.
• Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.
• Secondary network for spare parts sales.
• Guide channel partners for manpower/facilities/equipment optimisation.
• Ensure profitability of workshops of channel partners.
• MIS on service.
• Spare parts inventory management.
• Manging service gaurantee at the dealership.
• Monthly visit to ASC and monitor his performance along with ASC coordinator.
• Service camps on monthly basisc.
• Monthly visits to customer and update M Response data.

Preferred Industries

Automobile

Education Qualification

Bachelor of Engineering in Mechanical

General Experience

5 years and above