Service Business Manager - Automobile Sector

Mahindra And Mahindra Limited; Chennai District; On-site; INR 1,000,000 - 1,600,000; Full time

Job summary

Mahindra And Mahindra Limited is hiring for a Service Business Manager responsible for analyzing technical vehicle complaints, rectifying defects, and overseeing warranty processes. You will ensure service process implementation at channel partners and drive development of secondary channels.

The role includes training service managers, supporting strategic customers with channel partners, and overseeing spare parts ordering and inventory target achievement.

Qualifications

• Bachelor of Engineering in Mechanical required.
• 5+ years of experience; mid-level.
• Experience in automotive service operations is desirable.

Responsibilities

• Analyse the technical complaints of vehicles in the field.
• Rectify defects in vehicles / overhaul aggregates.
• Maintain and handle internet based warranty.
• Ensure implementation of service processes at channel partners.
• Development of secondary channel.
• Feedback on companys as well as competitors products.
• Training of service managers.
• Work out special service support for strategic customers with channel partners.
• Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.
• Secondary network for spare parts sales.
• Guide channel partners for manpower/facilities/equipment optimisation.
• Ensure profitability of workshops of channel partners.
• MIS on service.
• Spare parts inventory management.
• Managing service guarantee at the dealership.
• Monthly visit to ASC and monitor his performance along with ASC coordinator.
• Service camps on monthly basis.
• Monthly visits to customer and update M Response data.

Education

Bachelor of Engineering in Mechanical

Job description

Service Business Manager Responsibilities & Key Deliverables

• Analyse the technical complaints of the vehicle in the field.
• Rectify defects in vehicles / overhaul aggregates.
• Maintain and handle internet based warranty.
• Ensure implementation of service processes at channel partners.
• Development of secondary channel.
• Feed back on companys as well as competitors products.
• Training of service managers.
• Work out special service support for strategic customers with channel partners.
• Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.
• Secondary network for spare parts sales.
• Guide channel partners for manpower/facilities/equipment optimisation.
• Ensure profitability of workshops of channel partners.
• MIS on service.
• Spare parts inventory management.
• Manging service gaurantee at the dealership.
• Monthly visit to ASC and monitor his performance along with ASC coordinator.
• Service camps on monthly basisc.
• Monthly visits to customer and update M Response data.

Preferred Industries

• Automobile

Education Qualification

• Bachelor of Engineering in Mechanical

Experience

• 5 years and above
• Experience Level Mid Level