German Language Expert

AXA Global Business Services; Pune District; Hybrid; INR 260,000 - 380,000; Full time

Job summary

AXA Global Business Services in Pune requires a Graduate with basic MS Office and typing skills to process and assess pension, disability and medical claims. The role focuses on meeting daily SLAs for productivity, quality, TAT and utilization while maintaining high accuracy.

Fresher-friendly with a preference for Life Insurance exposure and German B2.2/C1 certification. English and German communication are important, as is strong interpersonal and client-focused service.

Qualifications

• Graduate degree required.
• Basic computer skills including MS Office and typing 25 WPM.
• German B2.2/C1 certification preferred.
• Fresher or experience in Life Insurance preferable.

Responsibilities

• Processing & assessing claims documents for pension funds, disability policies and medical bills.
• Meet daily targets for Productivity, Quality, TAT and Utilization per SLA.
• Resolve queries.
• Maintain high quality standards while adhering to SLA.
• Basic computer skills (MS Office) required.
• Knowledge of Insurance is advantageous.

Skills

MS Office

Typing 25 WPM

German language proficiency

English language proficiency

Communication skills

Ability to work under pressure

Interpersonal skills

Client focus

Education

Graduate

German B2.2 C1

Tools

MS Office

Job description

Key responsibilities

• Processing & assessing of claims documents related to payment of pension fund, disability policies and medical bills
• Processing & meeting the daily targets of - Productivity, Quality, TAT & Utilization as per SLA
• Query Resolution
• Processing and meeting the daily targets as per SLA along with maintaining high quality standards
• Basic computer skills are a requisite (MS Office)
• Knowledge about Insurance would be an added advantage

Qualifications

• Education - Graduate
• Computer Skills - Basic, Typing 25 WPM
• Professional Certification - German B2.2 C1
• Experience - Fresher or experience in Insurance Life Insurance preferable

Working Conditions

• Ability to work under pressure and consistently contributing towards achieving the process KPIs
• High Level of pro-activeness
• Good interpersonal skills and strong client focus
• Ability to identify and drive process improvements
• Excellent communication skills in English & German