German Language Expert - Claims Processing Executive

ERGO Technology & Services; Mumbai; On-site; INR 280,000 - 420,000; Full time

Job summary

ERGO Technology & Services in Mumbai seeks enthusiastic fresh graduates with good German language proficiency to join the Claims Processing team. The role involves handling insurance claim documents, validating information, and coordinating with internal teams to ensure accurate and timely claim resolution.

Preferred candidates have German language certification (B1/B2) and strong English communication, with basic MS Office skills and a detail-oriented, analytical mindset.

Qualifications

• Bachelor's degree in any discipline is required.
• German language certification (B1/B2) is mandatory.
• Proficiency in German language and good English communication needed.
• Basic computer literacy (MS Office) is expected.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Review and process insurance claims in line with policies.
• Translate German documents related to claims as needed.
• Verify claim details, documents, and customer information.
• Communicate with German-speaking clients or teams for clarifications.
• Update claim status accurately in the internal system.
• Maintain data confidentiality and adhere to quality standards.
• Support process improvements within the claims team.

Skills

German language proficiency

English communication

Attention to detail

Analytical thinking

MS Office

Data entry

Team-oriented work

Education

Bachelor's degree

German language certification (B1/B2)

Tools

MS Office

Data entry tools

Job description

Job Summary:

We are looking for enthusiastic fresh graduates with good proficiency in the German languageto join our

Claims Processing team. The role involves handling insurance claim documents, validating information,

and coordinating with internal teams to ensure accurate and timely claim resolution.

Role & responsibilities:

• Review and process insurance claims in compliance with company policies and client
• requirements.
• Translate and interpret German documents related to claims.
• Verify claim details, supporting documents, and customer information.
• Communicate with German-speaking clients or teams (via email/chat/call) for clarifications.
• Update claim status accurately in the internal system.
• Maintain data confidentiality and adhere to quality and turnaround standards.
• Support process improvement initiatives within the claims team.

Preferred candidate profile:

• German language proficiency minimum B1/B2 level (Goethe / TELC / equivalent certification preferred).
• Good communication skills in English.
• Strong attention to detail and analytical thinking.
• Basic computer literacy (MS Office, data entry tools).
• Ability to work in a fast-paced and team-oriented environment.
• Bachelors degree in any discipline (preferably in Commerce, Business Administration, or Languages).
• German language certification (B1/B2) mandatory.