German Expert : BPO : B2 : 3.8 LPA : Kolkata : Graduates : Apply Now

Outpace Consulting Services; Kolkata District; On-site; INR 280,000 - 520,000; Full time

Job summary

Outpace Consulting Services is seeking a German Language Expert with B2 or higher proficiency to support customers and deliver a professional service experience. You will understand, speak, read and write German, communicate clearly with customers, and resolve inquiries following defined processes.

The role covers case management, documentation, and escalating complex issues when needed. Freshers with strong German skills are welcome to apply.

Qualifications

• German language certification or equivalent proficiency required.
• Strong verbal and written German communication.
• Ability to understand German conversations with good listening.
• Strong customer-handling and interpersonal skills.
• Basic English for internal coordination.
• Good computer and typing skills.
• Willingness to work rotational shifts.
• Customer-focused and solution-oriented approach.

Responsibilities

• Communicate professionally with customers in German.
• Understand customer queries accurately and provide clear responses.
• Demonstrate strong German speaking, listening, reading and writing skills.
• Interpret customer requirements correctly and avoid communication gaps.
• Maintain appropriate grammar, vocabulary, pronunciation and professional tone.
• Handle customer queries related to products, services, accounts or general support requirements.
• Understand the customer's concern and identify the appropriate resolution.
• Provide accurate information according to defined processes and guidelines.
• Ensure a positive and professional customer experience.
• Handle dissatisfied or challenging customers calmly and professionally.
• Escalate unresolved or complex cases to the appropriate team.
• Record customer interactions accurately in the relevant system/CRM.
• Maintain complete and accurate case notes.
• Follow established SOPs and escalation procedures.
• Ensure timely follow-up wherever required.
• Maintain customer-data confidentiality and process compliance.

Skills

German proficiency

German speaking

German reading

German writing

Customer communication

English basics

Typing skills

Learning agility

Rotational shifts

Customer focus

Interpersonal skills

Job description

Role Overview

We are looking for a German Language Expert with B2 or higher proficiency in German to support customers and provide a professional service experience.

Whatsapp Hi to 91515 55419

The candidate should be comfortable understanding, speaking, reading and writing in German and should be able to communicate clearly with German-speaking customers while handling their queries in a professional and customer-centric manner.

Key Responsibilities

German Language & Customer Communication

• Communicate with customers professionally in German


• Understand customer queries accurately and provide clear and appropriate responses


• Demonstrate strong German speaking, listening, reading and writing skills


• Interpret customer requirements correctly and avoid communication gaps


• Maintain appropriate grammar, vocabulary, pronunciation and professional tone

Customer Support

• Handle customer queries related to products, services, accounts or general support requirements


• Understand the customer's concern and identify the appropriate resolution


• Provide accurate information according to defined processes and guidelines


• Ensure a positive and professional customer experience


• Handle dissatisfied or challenging customers calmly and professionally


• Escalate unresolved or complex cases to the appropriate team

Case Management & Documentation

• Record customer interactions accurately in the relevant system/CRM


• Maintain complete and accurate case notes


• Follow established SOPs and escalation procedures


• Ensure timely follow-up wherever required


• Maintain customer-data confidentiality and process compliance

Mandatory Skills

• German Language Certification/Proficiency B2 or Above


• Strong verbal and written communication in German


• Ability to understand German conversations with good listening comprehension


• Good customer-handling and interpersonal skills


• Basic English communication for internal coordination


• Good computer and typing skills


• Ability to learn new tools and processes quickly


• rotational shifts


• Customer-focused, patient and solution-oriented approach

Preferred Candidate Profile

Candidates with Goethe-Zertifikat B2, TELC B2, SD B2 or equivalent German proficiency can be considered, subject to the employer's accepted certification/assessment criteria.

Freshers with strong German proficiency are welcome to apply.