German Expert

Thefli; Bengaluru; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

Thefli in Bengaluru is looking for a German Expert to handle customer queries predominantly in German, with some support in English. The ideal candidate should have a minimum of 9 years in the relevant field, with B2 or C1 certification in German.

This role requires maintaining high customer satisfaction and handling calls in a professional manner. The position operates on a rotational shift basis, with compensation up to 20 LPA.

Qualifications

• B2 or C1 German language certification required.
• Minimum of 9 years of experience in a related field.

Responsibilities

• Handle customer queries via voice calls in German and English.
• Provide timely solutions to customers.
• Maintain high customer satisfaction.
• Escalate unresolved issues as needed.

Skills

German language proficiency

Customer service experience

Job description

Position

German Expert for a client in Bangalore requiring experience in German (Verbal + Written).

Job Details

• Experience: 9+ years
• Location: Bangalore (WFO)
• Compensation: Up to 15–20 LPA
• Shift: Rotational Shift
• Start date: Must be able to join within 30–45 days

Responsibilities

• Handle customer queries via voice calls in German (and English when required)
• Provide accurate and timely information, support, and solutions to customers
• Maintain a high level of customer satisfaction by delivering a professional and empathetic experience
• Escalate unresolved issues to appropriate departments when needed

Qualifications

• German language proficiency: B2 or C1 certified
• At least 9 years of professional experience in related field