Customer Service Analyst

RESRG Automotive; Pune District; On-site; INR 290,000 - 402,000; Full time

Benefits offered by this job

Performance-related remuneration with…

Job summary

RESRG Automotive in Pune seeks a German language expert to respond to inquiries via email, chat or phone, document actions, and maintain customer relationships.

The role requires B2 level German or equivalent, strong MS-Office skills, good organizational and teamwork abilities, and a proactive mindset. Freshers are welcome; immediate joiner preferred.

Join in a professional environment with open atmosphere and growth opportunities in Pune.

Qualifications

• German language expertise with B2 level or equivalent.
• Freshers or candidates with experience in German language field.
• Strong MS-Office knowledge.
• Good organizational and teamwork abilities.
• Bilingual German/English, spoken and written.
• Immediate joiner preferred.

Responsibilities

• Maintaining customer relationships by responding to inquiries and documenting actions.
• Communicating with customers through email, chat, or phone.
• Improving service quality by recommending improved processes.

Skills

German language proficiency

MS-Office knowledge

Organizational skills

Teamwork

Bilingual German/English

Education

German language qualification (Goethe B2 or Ranade Diploma or equivalent)

Job description

• Maintaining customer relationship by responding to inquiries, documenting actions
• Communicating with customers through email or chat or over the phone
• Improving quality of services by recommending improved processes

What we look for

• A German language expert. B2 from Goethe Institute/ Diploma from Ranade Institute or equivalent degree from any other institution
• Freshers & those who have experienced in German language field
• High organizational skills and confident expression in spoken & written German language. Listing skills – both in German & English
• Ability to work in a team, should be flexible, friendly and open nature
• Convincing appearance, should possess qualities of persistence and resilience
• Must have very good MS-Office knowledge
• Immediate Joiner will be given preference

What we offer

• Interesting and versatile field of activity
• Open and good working atmosphere
• Professional working environment
• Performance-related remuneration with attractive additional benefits
• Company social benefits
• Job location - Pune