German Language | Freshers | Chat support | Salary upto 3.25 LPA

WSNE Consulting Pvt. Ltd.; Gurugram District; On-site; INR 244,000 - 292,000; Full time

Benefits offered by this job

Monthly stipend 24k during Apprentices

Full-time employment possibility

Structured training

German language skills usage

Immediate joining

Job summary

WSNE Consulting Pvt. Ltd. is seeking German language Customer Support Apprentices and Regular Freshers in India.

Candidates with German B1 certification across all four modules and strong communication skills are invited to join immediately during the apprenticeship period. The role involves handling customer interactions via German chat/email, delivering accurate responses in German, and maintaining quality and speed as per process guidelines.

Qualifications

• German B1 certification across all four modules.
• Graduates/Undergraduates eligible.
• Freshers with interest in German-language support.
• Strong German written and verbal communication.
• Immediate joining preferred.
• Good communication and process adherence.

Responsibilities

• Handle customer interactions through German-language chat/email.
• Provide accurate, professional responses in German.
• Maintain high standard of written German.
• Resolve queries per defined guidelines.
• Document interactions and update systems.
• Escalate complex issues to the appropriate team.
• Meet defined quality, productivity, response-time targets.
• Follow SOPs and process requirements.

Skills

German language

Communication skills

Typing speed

Customer handling

Education

Graduate/Undergraduate

Tools

Chat & Email platforms

Job description

Hiring for German Language Customer Support Apprentices & Regular Freshers

The ideal candidate should have completed German B1 certification across all 4 modules and possess good communication skills. This opportunity is open to Graduates/Undergraduates who are available for immediate joining.

Selected candidates will undergo training and assessment. Candidates meeting the required communication and process standards can progress to a full-time role with a competitive salary package.

Role & responsibilities

• Handle customer interactions through German-language chat/email or other assigned communication channels.
• Understand customer queries and provide accurate, professional, and timely responses in German.
• Communicate effectively with customers while maintaining a high standard of written German.
• Resolve customer queries, requests, and basic issues as per defined process guidelines.
• Maintain accuracy and quality while handling customer interactions.
• Follow standard operating procedures, communication guidelines, and process requirements.
• Meet defined quality, productivity, response-time, and customer satisfaction targets.
• Accurately document customer interactions and update relevant systems.
• Escalate complex or unresolved issues to the appropriate team.

Preferred candidate profile

• Candidates with German B1 certification all 4 modules completed.
• Freshers with a strong interest in building a career in German-language customer support.
• Graduate / Undergraduate candidates are eligible.
• Good German written and verbal communication skills.
• Strong customer-handling and problem-solving abilities.
• Comfortable handling customer interactions through chat/email.
• Good typing speed and attention to detail.
• Ability to understand customer requirements and provide appropriate solutions.
• Candidates who are immediate joiners will be highly preferred.
• Candidates should be flexible to work as per business and process requirements.
• Positive attitude, willingness to learn, and strong team-working skills.

Perks & Benefits

• 24,000 monthly stipend during the apprenticeship period.
• Opportunity for full-time employment based on performance and assessment.
• Excellent career opportunity for German B1 certified freshers.
• Structured training and learning opportunities.
• Opportunity to utilize and develop your German language skills in a professional environment.
• Immediate joining opportunity for eligible candidates.