German Language Expert- Customer Service | Chat process | Gurgaon

Wsne Consulting; Gurugram District; On-site; INR 315,000 - 385,000; Full time

Job summary

Wsne Consulting in Gurgaon is seeking enthusiastic German-language chat professionals for a 24x7 chat process role. Freshers can apply and the position is full-time with rotating night shifts in a 247 schedule.

Candidates must hold a B1 German certification (all 4 modules) and possess good German, with decent English communication. The role emphasizes customer-focused support and adherence to defined processes.

Qualifications

• Freshers can apply.
• Undergraduate / Graduate from any stream.
• Complete B1 Certification in German all 4 modules mandatory.
• Strong command of German language written & verbal.
• Decent communication skills in English.
• Good comprehension, interpersonal and problem-solving skills.
• Customer-focused and comfortable working in a team environment.
• Candidates should be comfortable working in a 247 rotational shift environment, including night shifts.

Responsibilities

• Handle customer queries and resolve issues efficiently through chat.
• Provide a superior customer experience while following defined processes and guidelines.
• Understand customer needs and provide appropriate solutions.
• Maintain quality, compliance and productivity standards.
• Demonstrate strong communication, problem-solving and interpersonal skills.
• For the Trainer role, conduct training sessions, support new joiners and ensure process knowledge and quality standards are met.

Skills

German language

English communication

Interpersonal skills

Problem solving

Team player

Education

Undergraduate/Graduate from any stream

B1 German certification (all 4 modules)

Job description

We are looking for enthusiastic and customer-focused German language professionals for a Chat Process in Gurgaon.

Role & Responsibilities

Handle customer queries and resolve issues efficiently through chat.

Provide a superior customer experience while following defined processes and guidelines.

Understand customer needs and provide appropriate solutions.

Maintain quality, compliance and productivity standards.

Demonstrate strong communication, problem-solving and interpersonal skills.

For the Trainer role, conduct training sessions, support new joiners and ensure process knowledge and quality standards are met.

Candidate Profile

Freshers can apply.

Undergraduate / Graduate from any stream.

Complete B1 Certification in German all 4 modules mandatory.

Strong command of German language written & verbal.

Decent communication skills in English.

Good comprehension, interpersonal and problem-solving skills.

Customer-focused and comfortable working in a team environment.

Candidates should be comfortable working in a 247 rotational shift environment, including night shifts.

Job Details

Location: Gurgaon

Process: Chat Process

Working Days: 5 Days

Off: Roster Off

Shifts: 247 Rotational Shifts

Transport: Both-side transport facility

Experience: Freshers can apply

Language: German B1 + Decent English

Salary & Benefits

Salary: CTC Upto 3.50 LPA

In-hand: Upto 24,000 approx.

Benefits as applicable

5 Days Working

Roster Off

Interested candidates with complete B1 German certification (all 4 modules) can apply.