General Manager Sales (Telecom BPO/KPO)

Languafina Global Services LLP; Dadri; On-site; INR 4,500,000 - 7,500,000; Full time

Job summary

Languafina Global Services LLP in Noida seeks an accomplished DGM/GM – Business Development (BPO/KPO) to lead growth in domestic markets. The role requires a proven track record in acquiring large BPO accounts and building long‑term client relationships.

You will own the end‑to‑end BD lifecycle, develop GTM strategies, coordinate with CXOs and delivery teams, and drive revenue across the BPO/KPO portfolio. 15+ years of experience is preferred.

Qualifications

• 15+ years of BD experience, preferably in domestic BPO/KPO.
• Proven ability to acquire new business and close large accounts.
• Strong understanding of GTM strategies and sales cycles.
• Excellent stakeholder management and CXO engagement.
• Experience coordinating with operations, solutioning and delivery teams.

Responsibilities

• Lead BD initiatives for the BPO/KPO business with focus on new client acquisition.
• Develop and convert new business opportunities across domestic BPO segments.
• Build relationships with CXOs, business heads, procurement teams, and key decision-makers.
• Develop and manage a strong pipeline of prospective clients and large accounts.
• Drive end-to-end BD lifecycle from lead generation to closure.
• Develop and execute GTM strategies to expand market presence.
• Identify opportunities across domestic contact center, sales, collections, and other BPO processes.
• Lead client presentations, solution discussions, negotiations and deal closures.
• Coordinate with internal operations, solutioning, finance and delivery teams for tailored proposals.
• Drive revenue growth through new client acquisition and strategic accounts.
• Monitor market trends and competitor activity in the BPO sector.
• Maintain sales forecasts, BD MIS and revenue projections.
• Take ownership of BD targets and ensure revenue acquisition goals.
• Lead and mentor BD teams and foster a performance-driven culture.

Skills

Business development leadership

Key account management

GTM strategy

Sales negotiations

Stakeholder management

Domestic BPO knowledge

CXO engagement

Job description

We are hiring for one of our clients, a well-established company in the telecom domain, specializing in telecom infrastructure and solutions.

Job Title: DGM/GM – Business Development (BPO/KPO)

Location: NoidaExperience: 15+ Years

Job Overview-We are looking for an experienced and result-oriented Business Development leader to drive business growth and new client acquisition for our BPO/KPO business.The ideal candidate should have 15+ years of Business Development experience, preferably within the Domestic BPO industry, with a strong track record of acquiring new business, developing large accounts, and building long-term client relationships.

The role requires a strong understanding of sales, collections, and contact centre processes, along with the ability to develop and execute effective go-to-market strategies.

Key Responsibilities

• Lead business development initiatives for the BPO/KPO business, with a strong focus on new client acquisition.
• Identify, develop, and convert new business opportunities across relevant domestic BPO segments.
• Build and maintain strong relationships with CXOs, business heads, procurement teams, and key decision-makers.
• Develop and manage a strong pipeline of prospective clients and large accounts.
• Drive the complete business development cycle, from lead generation and prospecting to proposal, negotiation, closure, and transition.
• Develop and execute GTM strategies to expand the organization's presence across target markets and customer segments.
• Identify opportunities across domestic customer support, sales, collections, contact centre, and other BPO processes.
• Lead client presentations, solution discussions, commercial negotiations, and deal closures.
• Work closely with internal operations, solutioning, finance, and delivery teams to develop customized proposals aligned with client requirements.
• Drive revenue growth through new client acquisition, strategic accounts, and expansion opportunities.
• Monitor market trends, competitor activity, customer requirements, and emerging opportunities within the BPO/KPO sector.
• Maintain accurate sales forecasts, business development MIS, pipeline reports, and revenue projections.
• Take ownership of business development targets and ensure achievement of agreed revenue and acquisition goals.
• Lead and mentor business development teams, where applicable, and establish a performance-driven sales culture.

Key Requirements

• 15+ years of experience in Business Development, preferably within the Domestic BPO/KPO industry.
• Strong track record of acquiring new business and closing large BPO accounts.
• Proven experience in domestic customer support, sales, collections, contact centre, or related BPO processes.
• Strong existing client network and ability to build relationships with senior decision-makers.
• Good understanding of BPO industry dynamics, GTM strategies, lead generation, revenue growth and commercial negotiations.
• Strong experience managing the complete business development lifecycle from prospecting to closure.
• Excellent communication, presentation, negotiation and stakeholder management skills.
• Strong leadership, ownership, and result-orientation.
• Ability to operate independently and drive business development initiatives in a target-driven environment.

Preferred Profile

Candidates with a strong track record in domestic BPO business development, particularly those with an established network of potential clients and experience in acquiring and managing large accounts, will be preferred.