Business Development Manager (BDM)

Cavalry Info Private Limited; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Cavalry Info Private Limited is seeking an experienced Business Development Manager to drive client acquisition for BPO/BPM services. The role involves selling to domestic and international clients, managing the full sales cycle, and building long-term partnerships.

The ideal candidate will identify opportunities, engage CXOs and procurement teams, and craft customized BPO solutions with compelling proposals.

Qualifications

• 2–8 years of experience in BPO business development or outsourcing sales.
• Proven track record in closing BPO deals.
• Strong understanding of BPO delivery models, SLAs, and pricing.
• Excellent communication, negotiation, and stakeholder management skills.
• Experience working with CRM systems.
• Willingness to work with global clients and flexible time zones.

Responsibilities

• Identify and develop new business opportunities in BPO / BPM services (Voice, Non-Voice, KPO, Back Office).
• Generate leads through cold calling, email campaigns, networking, and referrals.
• Engage with CXOs, decision-makers, and procurement teams.
• Understand client outsourcing needs and propose customized BPO solutions.
• Prepare proposals, pricing models, RFP/RFI responses, and service presentations.
• Negotiate contracts, close deals, and achieve revenue targets.
• Coordinate with operations and transition teams for smooth client onboarding.
• Maintain and update leads, opportunities, and pipeline data in ERPNext CRM.
• Monitor market trends, competitor offerings, and pricing strategies.

Skills

BPO sales

CRM systems

Negotiation

Client relationship

Lead generation

Global clients

Tools

ERPNext

Job description

We are looking for an experienced Business Development Manager (BDM) with a strong background in BPO / BPM sales to drive client acquisition and revenue growth. The role involves selling inbound, outbound, and back-office BPO services to domestic and international clients, managing the full sales cycle, and building long-term partnerships.

Key Responsibilities

• Identify and develop new business opportunities in BPO / BPM services (Voice, Non-Voice, KPO, Back Office)
• Generate leads through cold calling, email campaigns, networking, and referrals
• Engage with CXOs, decision-makers, and procurement teams
• Understand client outsourcing needs and propose customized BPO solutions
• Prepare proposals, pricing models, RFP/RFI responses, and service presentations
• Negotiate contracts, close deals, and achieve revenue targets
• Coordinate with operations and transition teams for smooth client onboarding
• Maintain and update leads, opportunities, and pipeline data in ERPNext CRM
• Monitor market trends, competitor offerings, and pricing strategies

Required Skills

• 2-8 years of experience in BPO business development or outsourcing sales
• Proven track record in closing BPO deals
• Strong understanding of BPO delivery models, SLAs, and pricing
• Excellent communication, negotiation, and stakeholder management skills
• Experience working with CRM systems
• Willingness to work with global clients and flexible time zones