DGM/GM – Business Development (BPO Services)

Aspire Talent Innovations; Dadri; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Aspire Talent Innovations is seeking an experienced DGM/GM Business Development to lead growth in the domestic BPO/KPO sector, acquire large accounts, and build long-term client relationships. The role requires deep knowledge of contact centre operations, sales, and collections, with a proven track record in GTM strategy, revenue growth, and stakeholder management.

This role is ideal for a senior leader ready to shape strategic sales initiatives and partner with cross-functional teams.

Qualifications

• 15+ years of experience in business development, sales, or client acquisition within the BPO/KPO industry.
• Prior experience in domestic BPO business development is strongly preferred.
• Proven experience acquiring new clients and securing large business accounts.
• Strong understanding of domestic customer support, sales, collections, and contact centre processes.

Responsibilities

• Identify, develop, and acquire new business opportunities in the domestic BPO/KPO market.
• Drive new client acquisition and secure large accounts across relevant service segments.
• Develop and execute go-to-market (GTM) strategies for business expansion.
• Drive lead generation, prospect engagement, and sales conversions.
• Identify opportunities to expand existing accounts and develop new revenue streams.

Skills

Client acquisition

BD leadership

GTM strategy

Sales strategy

Relationship mgmt

Negotiation

Market intelligence

BPO/KPO industry

Job description

Department: Business Development / Sales

About the Role

We are looking for an experienced and result-oriented DGM/GM Business Development to drive business growth, acquire new clients, and develop strategic accounts in the BPO/KPO industry. The ideal candidate will have a strong background in business development, preferably within the domestic BPO sector, with proven experience in acquiring large accounts and building long-term client relationships.

The candidate should possess a strong understanding of domestic contact centre operations, customer support, sales, and collections processes, along with the ability to identify new business opportunities and drive revenue growth.

Key Responsibilities

• 1. Business Development & New Client Acquisition
  Identify, develop, and acquire new business opportunities in the domestic BPO/KPO market.
  Drive new client acquisition and secure large accounts across relevant service segments.
  Develop and execute business development strategies to achieve revenue targets.
  Build and maintain a strong pipeline of prospective clients and business opportunities.
  Identify new markets, industries, and potential customers for business expansion.
• 2. Client Relationship Management
  Build and maintain strong relationships with key decision-makers and stakeholders.
  Develop long-term strategic partnerships with clients.
  Understand client requirements and propose suitable BPO solutions.
  Lead client meetings, presentations, commercial discussions, and negotiations.
  Ensure effective coordination with internal teams to support client requirements.
• 3. Sales Strategy & Revenue Growth
  Develop and execute go-to-market (GTM) strategies for business expansion.
  Drive lead generation, prospect engagement, and sales conversions.
  Identify opportunities to expand existing accounts and develop new revenue streams.
  Prepare business proposals, presentations, and commercial agreements.
  Monitor business development performance and work toward revenue objectives.
• 4. Market Intelligence & Planning
  Track market trends, competitor activities, and emerging business opportunities.
  Identify potential clients across domestic customer support, sales, collections, and contact centre services.
  Develop strategic plans to improve market reach and business performance.
  Maintain accurate sales pipelines, forecasts, and business development reports.
• 5. Leadership & Collaboration
  Demonstrate strong ownership of business development targets and outcomes.
  Collaborate with operations, solutioning, finance, and leadership teams to develop client proposals.
  Support smooth transitions of newly acquired accounts to operations teams.
  Provide regular updates to senior management on business opportunities, sales performance, and growth plans.

Required Skills & Qualifications

• 15+ years of experience in business development, sales, or client acquisition within the BPO/KPO industry.
• Prior experience in domestic BPO business development is strongly preferred.
• Proven experience acquiring new clients and securing large business accounts.
• Strong understanding of domestic customer support, sales, collections, and contact centre processes.
• Established client network and strong relationship management capabilities.
• Good understanding of GTM strategy, lead generation, revenue growth, and commercial negotiations.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Strong leadership, strategic thinking, and business ownership capabilities.

Ideal Candidate Profile

The ideal candidate is a business development leader who can independently drive new client acquisition, build strategic relationships, identify growth opportunities, and contribute to the organization's long-term business expansion.