Front Office Supervisor

Lords Plaza Ankleshwar; Ankleshwar; On-site; INR 200,000 - 320,000; Full time

Job summary

Lords Plaza Ankleshwar is seeking a Hospitality Professional to provide attentive service from check-in to check-out. This full-time, on-site role requires coordinating with housekeeping and F&B teams, handling guest inquiries, and resolving issues promptly.

The position supports restaurant and banquet service as needed, while maintaining high standards of cleanliness, safety, and presentation across all guest areas at the Ankleshwar property.

Qualifications

• Strong customer service and hospitality focus with guest satisfaction in mind.
• Clear communication and courteous interaction with guests.
• Knowledge of hospitality service standards in hotel or banquet settings.
• Experience in hotel or resort environment preferred.
• Willingness to work flexible shifts, including weekends and holidays.

Responsibilities

• Support front office operations to ensure a smooth guest experience.
• Coordinate with housekeeping and food & beverage teams for seamless service.
• Handle guest inquiries, requests, and issue resolution promptly.
• Assist with restaurant and banquet service as needed.
• Maintain cleanliness, safety, and presentation in guest-facing areas.

Skills

Customer service

Hospitality

Effective communication

Guest satisfaction

Team collaboration

Education

Hospitality management education

Tools

Hotel reservation systems

Computer literacy

Job description

Company Description

Lords Plaza Ankleshwar is a newly built business hotel conveniently situated on old N.H.8, less than five minutes from the railway station. Designed for maximum guest comfort, the hotel features modern amenities such as LCD TVs, direct dialing ISD/STD facilities, and central air conditioning. Guests are welcomed by a grand, glittering lobby and have access to a fully equipped business center for corporate needs. The hotel also offers “Blue Coriander,” a multi-cuisine restaurant, and a large banquet/conference hall, making it suitable for both business and social events.

Role Description

The Hospitality Professional will provide attentive, courteous service to guests throughout their stay, ensuring a welcoming and efficient experience from check-in to check-out. Daily responsibilities include supporting front office operations, coordinating with housekeeping and food & beverage teams, handling guest inquiries, and resolving issues promptly and professionally. The role involves assisting with restaurant and banquet service as needed, maintaining high standards of cleanliness, safety, and presentation in all guest-facing areas, and following hotel policies and procedures. This is a full-time, on-site role based at Lords Plaza in Ankleshwar, requiring flexible availability, including weekends and holidays.

Qualifications

• Strong Customer Service and Hospitality skills with a focus on guest satisfaction and professional demeanor.
• Effective Communication abilities, including clear verbal interaction, active listening, and courteous responses to guest needs.
• Knowledge of Food & Beverage operations and Hospitality Service standards in hotel, restaurant, or banquet settings.
• Previous experience in hotel, resort, or similar hospitality environment is preferred.
• Ability to work in a fast-paced setting, collaborate with diverse teams, and adapt to changing guest demands.
• Basic computer literacy and familiarity with hotel or reservation systems is an advantage.
• Formal education in Hospitality Management or a related field is beneficial but not mandatory.
• Willingness to work flexible hours, including shifts, weekends, and holidays as required.