Front Office Executive

Ethiqual Global; Pune District; On-site; INR 167,000 - 279,000; Full time

Job summary

Ethiqual Global in Baner, Pune is seeking a courteous Front Office Executive to manage the front desk, greet guests, and handle check-in and check-out formalities.

You will also show rooms to prospective guests and explain available facilities and services, ensuring a welcoming experience. Coordinate with Housekeeping, Maintenance and Operations to deliver seamless service.

Qualifications

• Front desk management and guest check-in/check-out
• Coordinate with Housekeeping, Maintenance and Operations
• Guest services and facility explanations
• Reception documentation and basic admin tasks
• Maintain a pleasant front office environment

Responsibilities

• Manage front desk and greet guests professionally
• Handle guest check-in and check-out

Skills

Spoken English

Communication skills

Interpersonal skills

Customer focus

Problem-solving

Job description

Location: Baner

Role & responsibilities

• Managing the front desk and welcoming guests professionally.
• Handling guest check-in and check-out formalities.
• Showing rooms to prospective guests and explaining available facilities and services.
• Coordinating with Housekeeping, Maintenance, and Operations teams to ensure a seamless guest experience.
• Following up with guests during their stay and addressing routine queries or service requests.
• Managing reception-related documentation, visitor records, telephone calls, emails, and basic administrative activities.
• Ensuring a pleasant, well-organized, and customer-focused front office environment.

Preferred Candidate Profile:

• Female candidate.
• Excellent spoken English and strong communication skills.
• Pleasant personality with a professional and well-groomed appearance.
• Prior experience in the hospitality industry, preferably with a 3-star or 4-star hotel.
• Customer-centric approach with good interpersonal and problem-solving skills.