Front Office Host

HYATT Hotels; Raipur; On-site; INR 300,000 - 420,000; Full time

Job summary

Hyatt Raipur is seeking a warm, guest-focused Front Office Associate to deliver courteous, professional service across shifts. You will play a key role in welcoming guests, upselling hotel services, and maintaining accurate records.

You may rotate across rooms division and other departments as required, ensuring seamless operations. Strong communication, teamwork and problem-solving are essential to maximize guest satisfaction and repeat visits.

Qualifications

• Minimum 2 years hospitality experience.
• Diploma or degree in Hospitality or Tourism management preferred.
• Excellent customer service, communication and interpersonal skills required.

Responsibilities

• Provide courteous, professional service to maximize guest satisfaction.
• Rotate across Rooms division and other departments as needed.
• Balance cash reports and complete shift handovers with clear documentation.
• Upsell hotel services where appropriate.

Skills

Customer service

Interpersonal skills

Communication

Education

Hospitality/Tourism degree

Job description

Job Description:

Organization- Hyatt Raipur

Summary

To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary. To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial. To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager – Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one. General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned.

Qualifications

Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.