Walk-in | Front Office Receptionist

Dr. BRC Vistaar Vatikaa Hospital; Gurugram District; On-site; INR 250,000 - 380,000; Full time

Benefits offered by this job

Competitive salary based on experience

Friendly work environment

Growth and learning opportunities

Training and skill development

Employee benefits as hospital policy

Job summary

Dr. BRC Vistaar Vatikaa Hospital is seeking a hospital front desk executive to greet patients, manage inquiries, register patients, and coordinate with medical staff. The role involves handling appointments, basic billing, and maintaining records with confidentiality.

The ideal candidate will have 13 years of healthcare reception experience, be fluent in Hindi and English, and demonstrate a patient-friendly, organized, and punctual approach to multitasking in a busy hospital environment.

Qualifications

• 13 years of experience in hospital, clinic, or healthcare reception preferred.
• Fluent in Hindi and English; good communication skills preferred.
• Ability to handle calls, appointments, patient queries, and front-desk activities.

Responsibilities

• Greet and assist patients and visitors professionally.
• Handle front desk operations, calls, appointments, and inquiries.
• Register patients and maintain accurate records.
• Coordinate with doctors, therapists, and hospital staff.
• Manage appointment schedules and follow-ups.
• Guide patients regarding hospital services, therapies, rooms, and procedures.
• Handle basic billing and payment coordination when required.
• Maintain daily reception reports and records.
• Ensure the reception area is clean, organized, and welcoming.
• Provide excellent patient support and maintain confidentiality.

Skills

Friendly personality

Excellent communication

Multitasking

Punctuality

Tools

MS Office

Basic computer ops

Job description

Role & responsibilities

• Greet and assist patients and visitors professionally.
• Handle front desk operations, calls, appointments, and inquiries.
• Register patients and maintain accurate records.
• Coordinate with doctors, therapists, and hospital staff.
• Manage appointment schedules and follow-ups.
• Guide patients regarding hospital services, therapies, rooms, and procedures.
• Handle basic billing and payment coordination when required.
• Maintain daily reception reports and records.
• Ensure the reception area is clean, organized, and welcoming.
• Provide excellent patient support and maintain confidentiality.

Preferred candidate profile

• 13 years of experience in hospital, clinic, or healthcare reception preferred.
• Good knowledge of MS Office and basic computer operations.
• Pleasant personality with a professional and patient-friendly attitude.
• Fluent in Hindi and English; good communication skills preferred.
• Ability to handle calls, appointments, patient queries, and front-desk activities.
• Well-organized, punctual, and able to multitask.

Perks and benefits

• Competitive salary based on experience.
• Friendly and professional work environment.
• Growth and learning opportunities.
• Training and skill development.
• Employee benefits as per hospital policy.